CSI Monitoring: Difference between revisions

From IT Process Wiki
mNo edit summary
mNo edit summary
Line 1: Line 1:
<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - subprocesses - Additional information on ITIL CSI Monitoring." />
<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - Sub-processes - Terms - Additional information on ITIL CSI Monitoring." />
<imagemap>
<imagemap>
Image:ITIL-Wiki-de-es.jpg|DE - ES - CSI Monitoring|100px
Image:ITIL-Wiki-de-es.jpg|DE - ES - CSI Monitoring|100px
Line 8: Line 8:
<br style="clear:both;"/>
<br style="clear:both;"/>


== ITIL CSI Monitoring: Overview ==
== ITIL Monitoring of CSI Initiatives ==


'''Process Objective''': To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
The objective of the process ''Monitoring of CSI Initiatives'' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.


'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]
'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]


'''Process Owner''': [[CSI Monitoring#ITIL Roles|CSI Manager]]
'''Process Owner''': [[CSI Monitoring#CSI Manager|CSI Manager]]


<p>&nbsp;</p>


== ITIL CSI Monitoring: Process Definition ==
== Process: ITIL CSI Monitoring ==


[[Image:Itil-csi-monitoring.jpg|thumb=Overview_csi_monitoring_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]
[[Image:Itil-csi-monitoring.jpg|left|thumb|350px|alt=ITIL CSI Monitoring|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]


ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2|Service Level Management]] process, for example holding [[Service Evaluation#Service Review|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP|Service Improvement Plan]].  
ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the Service Level Management process, for example holding [[Service Evaluation#Service Review|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP|Service Improvement Plan]].  


ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and [[CSI Monitoring|improvement]].
<br style="clear:both;"/>
<br style="clear:both;"/>


=== Sub-Processes ===
== Sub-Processes ==


No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].  
No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].  


<p>&nbsp;</p>


===== Downloads =====
== Additional Information ==


Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:
==== ITIL Roles ====


* [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]]
;<span id="CSI Manager">CSI Manager - Process Owner</span>
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.PDF)]''
:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


<p>&nbsp;</p>


== Additional Information on CSI Monitoring ==
== Downloads ==


==== ITIL Roles ====
==== Overview: Monitoring of CSI Initiatives ====


;CSI Manager - Process Owner
{|
:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
| valign="top" |
Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:


* [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.PDF)]''
| valign="top" |
[[Image:Itil-csi-monitoring.jpg|thumb|150px|left|none|alt=ITIL CSI Monitoring|ITIL CSI Monitoring at a glance]]
|-
|}




<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement (CSI)]] > [[CSI Monitoring|CSI Monitoring]]</small></i>


<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
<!-- --- -->
<!-- --- -->

Revision as of 12:29, 10 September 2011

<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - Sub-processes - Terms - Additional information on ITIL CSI Monitoring." />

DE - ES - CSI Monitoringdiese Seite auf Deutschesta página en español
DE - ES - CSI Monitoring


ITIL Monitoring of CSI Initiatives

The objective of the process Monitoring of CSI Initiatives is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

Part of: Continual Service Improvement

Process Owner: CSI Manager

 

Process: ITIL CSI Monitoring

ITIL CSI Monitoring
ITIL CSI Monitoring

ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan.

ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.

Sub-Processes

No sub-processes are specified for ITIL CSI Monitoring.

 

Additional Information

ITIL Roles

CSI Manager - Process Owner
The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

 

Downloads

Overview: Monitoring of CSI Initiatives

Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:

ITIL CSI Monitoring
ITIL CSI Monitoring at a glance
Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=CSI_Monitoring&oldid=5320"