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<seo metakeywords="itil capacity management, capacity management itil" metadescription="Capacity Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Capacity Management." />
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== ITIL Capacity Management: Overview ==
<p>&nbsp;</p>


'''Process Objective''': To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
''ITIL Capacity Management'' aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.


'''Part of''': [[ITIL V3 Service Design|Service Design]]
'''Part of''': [[ITIL V3 Service Design|Service Design]]


'''Process Owner''': [[Capacity Management#ITIL Roles in Capacity Management|Capacity Manager]]
'''Process Owner''': [[Capacity Management#Capacity Manager|Capacity Manager]]


<p>&nbsp;</p>


== ITIL Capacity Management: Process Definition ==
== ITIL Capacity Management ==
==== Process Description ====


[[Image:Capacity-management.jpg|thumb=overview_capacity_management_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]
There are no major differences between Capacity Management in ITIL V2 and ITIL V3.


There are no major differences between Capacity Management in ITIL V2 and ITIL V3.
[[Image:Capacity-management.jpg|right|thumb|375px|alt=Capacity Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]


The following sub-processes are part of [[Capacity Management|ITIL Capacity Management]]:
<span id="Sub-Processes">''These are the ITIL Capacity Management sub-processes:''</span>
<br style="clear:both;"/>


=== Sub-Processes ===
<p>&nbsp;</p>


;Business Capacity Management
;<span id="Business Capacity Management ITIL">Business Capacity Management</span>
:Process Objective: To translate business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
:Process Objective: To translate business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.


;Service Capacity Management
;<span id="Service Capacity Management ITIL">Service Capacity Management</span>
: Process Objective: To manage, control and predict the performance and capacity of operational services. This includes initiating proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.
: Process Objective: To manage, control and predict the performance and capacity of operational services. This includes initiating proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.


;Component Capacity Management
;<span id="Component Capacity Management ITIL">Component Capacity Management</span>
: Process Objective: To manage, control and predict the performance, utilization and capacity of IT resources and individual IT components.
: Process Objective: To manage, control and predict the performance, utilization and capacity of IT resources and individual IT components.


;Capacity Management Reporting
;<span id="Capacity Management Reporting">Capacity Management Reporting</span>
:Process Objective: To provide other Service Management processes and IT Management with information related to service and resource capacity, utilization and performance (see "[[Capacity Management#Capacity Report|Capacity Report]]").
:Process Objective: To provide other Service Management processes and IT Management with information related to service and resource capacity, utilization and performance (see "[[Capacity Management#Capacity Report|Capacity Report]]").


<p>&nbsp;</p>


===== Downloads =====
==== ITIL Terms ====
 
Use the following links to open the process overview of Capacity Management showing the most important interfaces:
 
* [[Media:Capacity-management.jpg|ITIL Capacity  Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity  Management (.PDF)]''
 
 
=== ITIL Terms: Capacity Management ===


;<span id="Capacity Management Information System">Capacity Management Information System</span>
;<span id="Capacity Management Information System">Capacity Management Information System</span>
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;<span id="Capacity Plan">Capacity Plan</span>
;<span id="Capacity Plan">Capacity Plan</span>
:A Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and costed options to deliver the agreed service level targets.  
:A Capacity Plan is used to manage the [[Capacity Management#Component Capacity Management ITIL|resources required]] to deliver IT services. The plan contains scenarios for different predictions of [[Capacity Management#Business Capacity Management ITIL|business demand]], and costed options to deliver the agreed service level targets. ''(see: [[Checklist Capacity Plan|ITIL Checklist Capacity Plan]])''


;<span id="Capacity Report">Capacity Report</span>
;<span id="Capacity Report">Capacity Report</span>
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;<span id="Suggestion to Influence Service Demand">Suggestion to Influence Service Demand</span>
;<span id="Suggestion to Influence Service Demand">Suggestion to Influence Service Demand</span>
:A suggestion to influence demand for service capacity, usually sent from the Capacity Manager to Demand Management.
:A suggestion to influence demand for [[Capacity Management#Service Capacity Management ITIL|service capacity]], usually raised by the [[Capacity Management#Capacity Manager|Capacity Manager]] and acted upon during Service Review.
 


== Additional Information on Capacity Management ==
<p>&nbsp;</p>


==== ITIL KPIs ====
==== Checklists | KPIs ====
* [[ITIL KPIs Service Design#ITIL KPIs Capacity Management|Key Performance Indicators (KPIs) Capacity Management]]
* [[ITIL KPIs Service Design#ITIL KPIs Capacity Management|Key Performance Indicators (KPIs) Capacity Management]]
*[[Checklist Capacity Plan|Checklists Capacity Management: Capacity Plan Template]]


<p>&nbsp;</p>


====ITIL Roles in Capacity Management ====
==== ITIL Roles ====


;Capacity Manager - Process Owner
;<span id="Capacity Manager">Capacity Manager - Process Owner</span>
: The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
: The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
:He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.
:He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.


<p>&nbsp;</p>
==== Downloads ====
{|
| valign="top" |
Use the following links to open the process overview of Capacity Management showing the most important interfaces:


* [[Media:Capacity-management.jpg|ITIL Capacity Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management (.PDF)]''
| valign="top" |
[[Image:Capacity-management.jpg|thumb|150px|left|none|alt=Capacity Management ITIL|ITIL Capacity Management at a glance]]
|-
|}


<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Design|Service Design]] > [[Capacity Management|Capacity Management]]</small></i>
<p>&nbsp;</p>


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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design|Capacity Management]][[Category:Capacity Management|!]]
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design|Capacity Management]][[Category:Capacity Management|!]]
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Revision as of 19:22, 28 September 2011

<seo metakeywords="itil capacity management, capacity management itil" metadescription="Capacity Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Capacity Management." />

DE - ES - Capacity Managementdiese Seite auf Deutschesta página en español
DE - ES - Capacity Management


 

ITIL Capacity Management aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.

Part of: Service Design

Process Owner: Capacity Manager

 

ITIL Capacity Management

Process Description

There are no major differences between Capacity Management in ITIL V2 and ITIL V3.

Capacity Management ITIL
ITIL Capacity Management

These are the ITIL Capacity Management sub-processes:

 

Business Capacity Management
Process Objective: To translate business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
Service Capacity Management
Process Objective: To manage, control and predict the performance and capacity of operational services. This includes initiating proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.
Component Capacity Management
Process Objective: To manage, control and predict the performance, utilization and capacity of IT resources and individual IT components.
Capacity Management Reporting
Process Objective: To provide other Service Management processes and IT Management with information related to service and resource capacity, utilization and performance (see "Capacity Report").

 

ITIL Terms

Capacity Management Information System
A virtual repository of all Capacity Management data, usually stored in multiple physical locations.
Capacity Plan
A Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and costed options to deliver the agreed service level targets. (see: ITIL Checklist Capacity Plan)
Capacity Report
The Capacity Report provides other Service Management processes and IT Management with information related to service and resource utilization and performance.
Suggestion to Influence Service Demand
A suggestion to influence demand for service capacity, usually raised by the Capacity Manager and acted upon during Service Review.

 

Checklists | KPIs

 

ITIL Roles

Capacity Manager - Process Owner
The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.

 

Downloads

Use the following links to open the process overview of Capacity Management showing the most important interfaces:

Capacity Management ITIL
ITIL Capacity Management at a glance

 

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