KPIs Service Validation and Testing: Difference between revisions
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<seo metakeywords="kpi service validation and testing, kpis service validation and testing, itil validation and testing kpi" metadescription="Service Validation and Testing: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width="70%" style="background:# | ! width="70%" style="background:#ffffcc;" | Definition | ||
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|Percentage of Failed Release Component Acceptance Tests | |Percentage of Failed Release Component Acceptance Tests | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs Service Validation & Testing]] | |||
[[Category:KPI (ITIL)|Service Validation & Testing KPIs]] | |||
[[Category:Service Transition|KPIs Service Validation & Testing]] | |||
[[Category:Service Validation & Testing|KPIs Service Validation & Testing]] | |||
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Revision as of 10:16, 27 July 2011
<seo metakeywords="kpi service validation and testing, kpis service validation and testing, itil validation and testing kpi" metadescription="Service Validation and Testing: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Transition - Service Validation and Testing
Source: Key Performance Indicators for ITIL Service Validation and Testing from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Percentage of Failed Release Component Acceptance Tests | Percentage of release components which fail to pass acceptance tests |
| Number of Identified Errors | Number of identified errors during release testing
|
| Time for Error Fixing | Time until re-submission of fixed release components |
| Incidents Caused by New Releases | Number of Incidents attributable to new releases |
| Percentage of Failed Service Acceptance Tests | Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off |
→ back to: ITIL Key Performance Indicators
