ITIL Implementation with Process Templates: Difference between revisions

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== ITIL Reference Process Models ==
== ITIL Reference Process Templates ==
Aligning an IT organization with ITIL or obtaining an [[ISO 20000]] certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices.


Developing clear-cut processes and activity flows and visualizing them in an easily understandable form requires a lot of expertise and effort.
Aligning an IT organization with ITIL or obtaining an ISO 20000 certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices.


Starting from existing process templates rather than from a white sheet of paper is a huge advantage: A standard ITIL Reference Process Model contains complete and professionally designed process diagrams for all standard ITIL processes.
Figuring out how the text-based recommendations from the ITIL books translate into implementable ITIL process flows requires a lot of time and effort. Using ITIL process templates you don't have to do this on your own or with the help of consultants.


A well-designed ITIL Reference Process Model supports an IT organization in all the [[ITIL Implementation - Project Course|necessary steps of a typical ITIL initiative]]:
Starting from existing [[ITIL Implementation with Process Templates|ITIL templates]] rather than from a white sheet of paper is a huge advantage: A standard ITIL Reference Process Model contains complete and professionally designed process templates for all standard ITIL processes.
 
A well-designed ITIL Reference Process Model supports an IT organization in all the [[ITIL Implementation#ITIL Implementation in 10 Steps - Project Course|necessary steps of a typical ITIL initiative]]:


*The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships.
*The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships.
*The various process models and the complementary project manual provide guidance on how to set up and carry out [[ITIL Implementation|ITIL initiatives]].
*The various process models and the complementary project manual provide guidance on how to set up and carry out [[ITIL Implementation|ITIL initiatives]].
*Process design and documentation are done by adapting existing process templates to an IT organization's specific needs.
*Process design and documentation are done by adapting the provided ITIL templates and [[ITIL-Checklists|ITIL checklists]] to the IT organization's specific needs.
 
 
==== Example for an ITIL Reference Process Model: The ITIL Process Map ====
 
The ITIL Process Map V3 is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL.
 
The ITIL Process Map V3 is designed for use in all ITIL and ISO 20000 initiatives; it is available for the most widely used Process Management platforms - e.g. Microsoft Visio&trade; or the ARIS Process Platform&trade;:
 
* General information on the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


* [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL Templates - Video]: Contents from the ITIL V3 Service Operation and Incident Management processes


=== Example for an ITIL Reference Process Model: The ITIL&reg; Process Map ===
* Example: Contents of the [https://en.it-processmaps.com/products/itil-process-map-visio.html ITIL Process Map for Microsoft Visio&trade;]
The ITIL&reg; Process Map is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL.


The ITIL&reg; Process Map is designed for use in all ITIL and ISO 20000 initiatives; it is available for the established ITIL Version 2 and for the new ITIL Version 3 (ITIL V3) on the most widely used Process Management platforms (e.g. Microsoft Visio&trade; or the ARIS Process Platform&trade;):
* [https://en.it-processmaps.com/general/faq.html FAQ - Questions and answers] on ITIL, ITIL process templates and the ITIL Process Map V3.


* General information on the [https://en.it-processmaps.com/products/itil-process-map.html ITIL&reg; Process Map]


* Example: Contents of the [https://en.it-processmaps.com/products/itil-process-map-visio.html ITIL&reg; Process Map for Microsoft Visio&trade;]


* [https://en.it-processmaps.com/general/faq.html FAQ - Questions and answers on ITIL, ISO 20000 and the ITIL&reg; Process Map].
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Revision as of 19:31, 26 July 2011

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DE - ES - ITIL Templatesdiese Seite auf Deutschesta página en español
DE - ES - ITIL Templates


ITIL Reference Process Templates

Aligning an IT organization with ITIL or obtaining an ISO 20000 certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices.

Figuring out how the text-based recommendations from the ITIL books translate into implementable ITIL process flows requires a lot of time and effort. Using ITIL process templates you don't have to do this on your own or with the help of consultants.

Starting from existing ITIL templates rather than from a white sheet of paper is a huge advantage: A standard ITIL Reference Process Model contains complete and professionally designed process templates for all standard ITIL processes.

A well-designed ITIL Reference Process Model supports an IT organization in all the necessary steps of a typical ITIL initiative:

  • The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships.
  • The various process models and the complementary project manual provide guidance on how to set up and carry out ITIL initiatives.
  • Process design and documentation are done by adapting the provided ITIL templates and ITIL checklists to the IT organization's specific needs.


Example for an ITIL Reference Process Model: The ITIL Process Map

The ITIL Process Map V3 is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL.

The ITIL Process Map V3 is designed for use in all ITIL and ISO 20000 initiatives; it is available for the most widely used Process Management platforms - e.g. Microsoft Visio™ or the ARIS Process Platform™:

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