About ITIL: Difference between revisions

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Here you will find all the necessary information to become acquainted with ITIL.
Here you will find all the necessary information to become acquainted with ITIL&reg; - the IT Infrastructure Library.




==What is ITIL?==
==What is ITIL?==


In the first instance, we recommend that you familiarise yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines/ main processes becomes apparent.
In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and [[ITIL Processes|ITIL processes]] becomes apparent.




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|width="25%"|[[History of ITIL]]
|width="25%"|[[History of ITIL]]
|width="75%"|ITIL Development and Philosophy
|width="75%"|ITIL development and philosophy
|-
|-
|[[Basic Ideas behind ITIL]]
|[[Basic Ideas behind ITIL]]
|A primer on the most important ITIL principles
|A primer on the most important ITIL principles
|-
|valign="top" |[[ITIL Process Chains]]
| Visualisations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice
|}
|}




==ITIL Reference Information==
====ITIL Reference Information====


In addition, this wiki offers extensive information on ITIL and related topics:
In addition, the ITIL Wiki offers extensive information on ITIL and related topics:


{|
{|
|-
|-
|width="25%"|[[ITIL Processes]]
|width="25%"|[[ITIL Processes]]
|width="75%"|Complete Descriptions of the ITIL Processes (ITIL V3 and V2)
|width="75%"|Complete descriptions of the ITIL processes
|-
|-
|[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V2 vs. ITIL Version 3]]
|[[ITIL-Checklists|ITIL Checklists]]  
|Comparison between ITIL V3 and ITIL V2 - the Main Changes and Differences
|A comprehensive collection of ITIL checklists and templates
|-
|-
|[[ITIL-Checklists|ITIL Checklists]]  
|[[Roles within ITIL V3|ITIL Roles]]
|A Comprehensive Collection of Checklists and Templates
|Definitions of the ITIL roles
|-
|[[ITIL Glossary]]
|Navigable glossary of ITIL terms and acronyms (ITIL V3 and V2)
|-
|-
|[[ITIL Key Performance Indicators|ITIL KPIs]]
|[[ITIL Key Performance Indicators|ITIL KPIs]]
|Key Performance Indicators for IT Service Management
|Key Performance Indicators for IT Service Management
|-
|-
|[[Roles within ITIL V3]]
|[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V2 vs. ITIL V3]]
|Definitions of the ITIL V3 Roles
|Comparison between ITIL V3 and ITIL V2 - the main changes and differences
|-
|-
|[[ITIL Glossary]]
|valign="top" |[[ITIL Process Chains]]
|of ITIL Terms and Acronyms (ITIL V3 and V2)
| Visualizations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice
|-
|-
|[[ISO 20000]]
|[[ISO 20000]]
|ISO 20000 and how it Compares to ITIL
|ISO/IEC 20000 and how it compares to ITIL
|-
|-
|[[Additional Information on ITIL|More on ITIL]]
|[[Additional Information on ITIL|More on ITIL]]
|Additional Information on ITIL - Literature and Links
|Additional information on ITIL - Literature and ITIL/ ITSM links
|}
|}


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==Advice for introducing ITIL successfully==
==Advice for introducing ITIL successfully==


Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterised by a typical course of action. This is independent of the size of the company and its core business.
Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterized by a typical course of action. This is independent of the size of the company and its core business.


{|
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|width="35%"|[[ITIL Implementation#On ITIL Implementation Projects|On ITIL Implementation Projects]]
|width="50%"|[[ITIL Implementation#On ITIL Implementation Projects|On ITIL implementation projects]]
|width="65%"|
|width="50%"|
|-
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|[[ITIL Implementation# ITIL Implementation in 10 Steps| ITIL Implementation in 10 Steps]]  
|[[ITIL Implementation with Process Templates|ITIL process templates as a way to save effort]]
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|[[ITIL Implementation#ITIL Implementation in 10 Steps|ITIL implementation in 10 steps]]  
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[[Category:IT Infrastructure Library ITIL|!]]
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Revision as of 20:26, 26 July 2011

<seo metakeywords="about itil, what is itil" metadescription="In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are ..." />

About ITIL - What is ITIL
About ITIL - What is ITIL


Here you will find all the necessary information to become acquainted with ITIL® - the IT Infrastructure Library.


What is ITIL?

In the first instance, we recommend that you familiarize yourself with the basic ideas behind ITIL, as the ITIL terms and acronyms are more comprehensible when seen in context. In this way, the meaning of the various ITIL disciplines and ITIL processes becomes apparent.


The following information will help you in this respect:

History of ITIL ITIL development and philosophy
Basic Ideas behind ITIL A primer on the most important ITIL principles


ITIL Reference Information

In addition, the ITIL Wiki offers extensive information on ITIL and related topics:

ITIL Processes Complete descriptions of the ITIL processes
ITIL Checklists A comprehensive collection of ITIL checklists and templates
ITIL Roles Definitions of the ITIL roles
ITIL Glossary Navigable glossary of ITIL terms and acronyms (ITIL V3 and V2)
ITIL KPIs Key Performance Indicators for IT Service Management
ITIL V2 vs. ITIL V3 Comparison between ITIL V3 and ITIL V2 - the main changes and differences
ITIL Process Chains Visualizations of important chains of processes which help to get an insight into how the ITIL processes co-operate in practice
ISO 20000 ISO/IEC 20000 and how it compares to ITIL
More on ITIL Additional information on ITIL - Literature and ITIL/ ITSM links


Advice for introducing ITIL successfully

Implementation projects with the aim of introducing an IT Service Management according to ITIL are characterized by a typical course of action. This is independent of the size of the company and its core business.

On ITIL implementation projects
ITIL process templates as a way to save effort
ITIL implementation in 10 steps
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