Capacity Management: Difference between revisions

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'''ITIL Version''': ITIL Version 3 (ITIL V3)
== ITIL Capacity Management: Overview ==


'''Process Objective''': To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
'''Process Objective''': To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
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'''Part of''': [[ITIL V3 Service Design|Service Design]]
'''Part of''': [[ITIL V3 Service Design|Service Design]]


'''Process Owner''': [[Roles within ITIL V3#Capacity Manager|Capacity Manager]]
'''Process Owner''': [[Capacity Management#ITIL Roles in Capacity Management|Capacity Manager]]




==ITIL V3 vs. ITIL V2: Capacity Management ==
== ITIL Capacity Management: Process Definition ==


* No major differences between ITIL V2 and ITIL V3
[[Image:Capacity-management.jpg|thumb=overview_capacity_management_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity Management]]]


There are no major differences between Capacity Management in ITIL V2 and ITIL V3.


==Sub-Processes of Capacity Management (ITIL V3)==
The following sub-processes are part of [[Capacity Management|ITIL Capacity Management]]:
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[[Image:overview_capacity_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf  Overview of the Capacity Management Process, ITIL V3 (.pdf)]]]
=== Sub-Processes ===


;Business Capacity Management
;Business Capacity Management
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;Capacity Management Reporting
;Capacity Management Reporting
:Process Objective: To provide other Service Management processes and IT Management with information related to service and resource utilization and performance.
:Process Objective: To provide other Service Management processes and IT Management with information related to service and resource capacity, utilization and performance (see "[[Capacity Management#Capacity Report|Capacity Report]]").
 
 
===== Downloads =====
 
Use the following links to open the process overview of Capacity Management showing the most important interfaces:
 
* [[Media:Capacity-management.jpg|ITIL Capacity  Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_capacity_management_itilv3.pdf ITIL Capacity  Management (.PDF)]''
 
 
=== ITIL Terms: Capacity Management ===
 
;<span id="Capacity Management Information System">Capacity Management Information System</span>
:A virtual repository of all Capacity Management data, usually stored in multiple physical locations.
 
;<span id="Capacity Plan">Capacity Plan</span>
:A Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and costed options to deliver the agreed service level targets.  


<br style="clear:both;"/>
;<span id="Capacity Report">Capacity Report</span>
:The Capacity Report provides other Service Management processes and IT Management with information related to service and resource utilization and performance.
 
;<span id="Suggestion to Influence Service Demand">Suggestion to Influence Service Demand</span>
:A suggestion to influence demand for service capacity, usually sent from the Capacity Manager to Demand Management.
 
 
== Additional Information on Capacity Management ==
 
==== ITIL KPIs ====
* [[ITIL KPIs Service Design#ITIL KPIs Capacity Management|Key Performance Indicators (KPIs) Capacity Management]]
 
 
====ITIL Roles in Capacity Management ====
 
;Capacity Manager - Process Owner
: The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
:He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.


== Related Key Performance Indicators ==
* [[ITIL KPIs Service Design#ITIL KPIs Capacity Management|KPIs Capacity Management]]




==Roles within Capacity Management (ITIL V3)==
<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Design|Service Design]] > [[Capacity Management|Capacity Management]]</small></i>


* [[Roles within ITIL V3#Capacity Manager|Capacity Manager]] (Process Owner)
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design|Capacity Management]][[Category:Capacity Management|!]]
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Revision as of 11:27, 13 July 2011

<seo metakeywords="itil capacity management, capacity management itil, itil capacity management process, capacity management process" metadescription="Capacity Management: ITIL process definition - subprocesses - Additional information on ITIL Capacity Management." />

DE - ES - Capacity Managementdiese Seite auf Deutschesta página en español
DE - ES - Capacity Management


ITIL Capacity Management: Overview

Process Objective: To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.

Part of: Service Design

Process Owner: Capacity Manager


ITIL Capacity Management: Process Definition

File:Capacity-management.jpg
ITIL Capacity Management

There are no major differences between Capacity Management in ITIL V2 and ITIL V3.

The following sub-processes are part of ITIL Capacity Management:

Sub-Processes

Business Capacity Management
Process Objective: To translate business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
Service Capacity Management
Process Objective: To manage, control and predict the performance and capacity of operational services. This includes initiating proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.
Component Capacity Management
Process Objective: To manage, control and predict the performance, utilization and capacity of IT resources and individual IT components.
Capacity Management Reporting
Process Objective: To provide other Service Management processes and IT Management with information related to service and resource capacity, utilization and performance (see "Capacity Report").


Downloads

Use the following links to open the process overview of Capacity Management showing the most important interfaces:


ITIL Terms: Capacity Management

Capacity Management Information System
A virtual repository of all Capacity Management data, usually stored in multiple physical locations.
Capacity Plan
A Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and costed options to deliver the agreed service level targets.
Capacity Report
The Capacity Report provides other Service Management processes and IT Management with information related to service and resource utilization and performance.
Suggestion to Influence Service Demand
A suggestion to influence demand for service capacity, usually sent from the Capacity Manager to Demand Management.


Additional Information on Capacity Management

ITIL KPIs


ITIL Roles in Capacity Management

Capacity Manager - Process Owner
The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.


Home > ITIL Processes > Service Design > Capacity Management

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