Checklist Incident Priority: Difference between revisions
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'''ITIL Process''': [[Service Support]] - [[Service Desk and Incident Management]] | <seo metakeywords="incident priorities, incident priority, incident priority checklist" metadescription="The priority of an Incident is a function of the following components: Urgency (available time until the resolution of the Incident ..." /> | ||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Incident Priority - Template Incident Priority | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Incident-Priorität diese Seite auf Deutsch] | |||
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'''ITIL Process''': ITIL V2 [[Service Support]] - [[Service Desk and Incident Management]] | |||
'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Desk and Incident Management|Checklists for Service Desk and Incident Management]] | '''Checklist Category''': [[ITIL-Checklists#Checklists for Service Desk and Incident Management|Checklists for Service Desk and Incident Management]] | ||
'''Source''': Checklist "Incident Priority" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | |||
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** 3: "Low" (hindrance to the work of individual employees, continuation of work possible by means of a circumventive solution) | ** 3: "Low" (hindrance to the work of individual employees, continuation of work possible by means of a circumventive solution) | ||
* Priority (for example in stages 1, 2 and 3): The result from the combination of urgency and the degree of severity | * Priority (for example in stages 1, 2 and 3): The result from the combination of urgency and the degree of severity | ||
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Revision as of 20:36, 26 July 2011
<seo metakeywords="incident priorities, incident priority, incident priority checklist" metadescription="The priority of an Incident is a function of the following components: Urgency (available time until the resolution of the Incident ..." />
ITIL Process: ITIL V2 Service Support - Service Desk and Incident Management
Checklist Category: Checklists for Service Desk and Incident Management
Source: Checklist "Incident Priority" from the ITIL Process Map V2
The priority of an Incident is a function of the following components:
- Urgency (available time until the resolution of the Incident), i.e.
- 1: to 0,5 hrs.
- 2: to 2,0 hrs.
- 3: to 6,0 hrs.
- Degree of severity (damage caused to the business), i.e.
- 1: "High" (interruption to critical business processes)
- 2: "Normal" (interruption to the work of individual employees)
- 3: "Low" (hindrance to the work of individual employees, continuation of work possible by means of a circumventive solution)
- Priority (for example in stages 1, 2 and 3): The result from the combination of urgency and the degree of severity
