ITIL KPIs Service Design: Difference between revisions
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Key Performance Indicators (KPIs) for the [[ITIL Service Design|Service Design processes]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
→ Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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|Services covered by SLAs | |Services covered by SLAs | ||
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|Incidents due to Capacity Shortages | |Incidents due to Capacity Shortages | ||
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|Service Availability | |Service Availability | ||
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|Business Processes with Continuity Agreements | |Business Processes with Continuity Agreements | ||
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|Number of implemented Preventive Measures | |Number of implemented Preventive Measures | ||
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|Number of agreed UCs | |Number of agreed UCs |
Latest revision as of 19:26, 15 June 2019
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Key Performance Indicators (KPIs) for the Service Design processes from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
ITIL KPIs Service Level Management
Key Performance Indicator (KPI) | Definition |
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Services covered by SLAs |
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Services covered by OLAs/ UCs |
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Monitored SLAs |
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SLAs under Review |
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Fulfilment of Service Levels |
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Number of Service Issues |
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ITIL KPIs Capacity Management
Key Performance Indicator (KPI) | Definition |
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Incidents due to Capacity Shortages |
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Exactness of Capacity Forecast |
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Capacity Adjustments |
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Unplanned Capacity Adjustments |
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Resolution Time of Capacity Shortage |
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Capacity Reserves |
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Percentage of Capacity Monitoring |
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ITIL KPIs Availability Management
Key Performance Indicator (KPI) | Definition |
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Service Availability |
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Number of Service Interruptions |
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Duration of Service Interruptions |
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Availability Monitoring |
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Availability Measures |
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ITIL KPIs IT Service Continuity Management
Key Performance Indicator (KPI) | Definition |
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Business Processes with Continuity Agreements |
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Gaps in Disaster Preparation |
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Implementation Duration |
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Number of Disaster Practices |
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Number of identified Shortcomings during Disaster Practices |
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ITIL KPIs Information Security Management
Key Performance Indicator (KPI) | Definition |
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Number of implemented Preventive Measures |
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Implementation Duration |
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Number of major Security Incidents |
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Number of Security-related Service Downtimes |
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Number of Security Tests |
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Number of identified Shortcomings during Security Tests |
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ITIL KPIs Supplier Management
Key Performance Indicator (KPI) | Definition |
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Number of agreed UCs |
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Number of Contract Reviews |
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Number of identified Contract Breaches |
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[ Infobox ]
Link to this page: | https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design |
Languages: | English | Deutsch | español |
Author: | Andrea Kempter, IT Process Maps ![]() |