CSI Monitoring: Difference between revisions

From IT Process Wiki
No edit summary
No edit summary
 
(5 intermediate revisions by the same user not shown)
Line 1: Line 1:
<itpmch><title>CSI Monitoring | IT Process Wiki</title>
<itpmch><title>CSI Monitoring | IT Process Wiki</title>
<meta name="keywords" content="csi monitoring, itil csi monitoring" />
<meta name="keywords" content="csi monitoring, itil csi monitoring" />
<meta name="description" content="CSI Monitoring: ITIL process definition - Sub-processes - Terms - Additional information on ITIL CSI Monitoring." />
<meta name="description" content="The objective of the ITIL process 'Monitoring of CSI Initiatives' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary." />
<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring" />
<meta property="og:title" content="CSI Monitoring | IT Process Wiki" />
<meta property="og:description" content="The objective of the ITIL process 'Monitoring of CSI Initiatives' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary." />
<meta property="og:site_name" content="IT Process Wiki - the ITIL&#174; Wiki">
<meta property="og:type" content="article" />
<meta property="article:publisher" content="https://www.facebook.com/itprocessmaps" />
<meta property="fb:admins" content="100002035253209" />
<meta property="fb:admins" content="100002592864414" />
<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" />
<meta property="og:image:width" content="1200" />
<meta property="og:image:height" content="900" />
<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
</itpmch>
</itpmch>
<imagemap>
<imagemap>
Image:ITIL-Wiki-de-es.jpg|DE - ES - CSI Monitoring|100px
Image:ITIL-Wiki-de-es.jpg|right|DE - ES - CSI Monitoring|163px
rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen diese Seite auf Deutsch]
rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen diese Seite auf Deutsch]
rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI esta página en español]
rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI esta página en español]
desc none
desc none
</imagemap>
</imagemap>
<br style="clear:both;"/>
<br style="clear:both;"/>


<p>&nbsp;</p>
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>'Monitoring of CSI Initiatives'</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>
 
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>Monitoring of CSI Initiatives</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>


Line 22: Line 32:
==Process Description==
==Process Description==


[[Image:Itil-csi-monitoring.jpg|right|thumb|375px|alt=ITIL CSI Monitoring|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]
[[Image:Itil-csi-monitoring.jpg|right|thumb|500px|alt=ITIL CSI Monitoring|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.pdf)]]]
One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[CSI Monitoring|improvement]].
A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.


To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]] is showing the most important interfaces (''see Figure 1'').
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]] shows the key information flows (see fig. 1).


<p>&nbsp;</p>
[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices|general management practice]] of "[[ITIL_CSI_-_Continual_Service_Improvement#ITIL_4_Continual_Improvement|Continual improvement]]".


==Sub-Processes==
==Sub-Processes==


No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].
No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].
 
<p style="clear:both;">&nbsp;</p>
<p>&nbsp;</p>


==Roles | Responsibilities==
==Roles | Responsibilities==
Line 40: Line 49:
*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


<p>&nbsp;</p><p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top"
{| class="wikitable" style="background: white;"
|-
|-
|style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"| '''Responsibility Matrix: Monitoring of CSI Initiatives'''
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"| '''Responsibility Matrix: Monitoring of CSI Initiatives'''
|-
|-
! style="background:#ffffee; width: 65%; text-align:center" | ITIL Role / Sub-Process
! style="background:#ffffee; width: 70%; text-align:center" | ITIL Role / Sub-Process
! style="background:#ffffee;" | [[CSI Monitoring#CSI Manager|CSI Manager]]
! style="background:#eeeeee; font-size: 90%" | [[CSI Monitoring#CSI Manager|CSI Manager]]
|-
|-
|style="text-align:left;" |[[CSI Monitoring|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''
|style="text-align:left;" |[[CSI Monitoring|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''
Line 53: Line 62:
|-
|-
|}
|}
<p>&nbsp;</p>


'''Remarks'''
'''Remarks'''
Line 61: Line 68:


<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>
<p>&nbsp;</p>


==Notes==
==Notes==


<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>


<p>&nbsp;</p>
<p>&nbsp;</p>


<p><small>
<p><small>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
<a href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
</span>
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Process_Description">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemprop="name">Process Description</span></a>
<a href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Sub-Processes" itemprop="url"><span itemprop="title">Sub-Processes</span></a> ›
<meta itemprop="position" content="1"></span> ›
</span>
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Sub-Processes">
<a href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a>
<span itemprop="name">Sub-Processes</span></a>
<meta itemprop="position" content="2"></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring#Roles_.7C_Responsibilities">
<span itemprop="name">Roles</span></a>
<meta itemprop="position" content="3"></span>
</span>
</span>
</small></p>
</small></p>


<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
<meta itemprop="alternativeHeadline" content="ITIL CSI Monitoring" />
  <meta itemprop="alternativeHeadline" content="ITIL CSI Monitoring" />
<meta itemprop="name" content="Monitoring of CSI Initiatives" />
  <meta itemprop="name" content="Monitoring of CSI Initiatives" />
<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring" />
  <link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring" />
<meta itemprop="inLanguage" content="en" />
  <meta itemprop="inLanguage" content="en" />
<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen" />
  <link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/%C3%9Cberwachung_von_Verbesserungs-Initiativen" />
<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI" />
  <link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Monitorizacion_de_CSI" />
<meta itemprop="Headline" content="Monitoring of CSI Initiatives" />
  <meta itemprop="Headline" content="Monitoring of CSI Initiatives" />
<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />
  <link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" />
<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" />
  <link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" />
<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
  <span id="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" itemprop="image" itemscope itemtype="https://schema.org/ImageObject">
<meta itemprop="author" content="Stefan Kempter" />
  <meta itemprop="caption" content="CSI Monitoring">
<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
  <meta itemprop="contentUrl" content="https://wiki.en.it-processmaps.com/images/5/50/Itil-csi-monitoring.jpg" />
  <meta itemprop="width" content="1200" />
  <meta itemprop="height" content="900" />
  <meta itemprop="representativeOfPage" content="true"/>
  <meta itemprop="dateCreated" content="2011-09-19" />
  <meta itemprop="dateModified" content="2020-06-20" />
  <span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
    <meta itemprop="url" content="https://wiki.en.it-processmaps.com/images/thumb/5/50/Itil-csi-monitoring.jpg/800px-Itil-csi-monitoring.jpg" />
    <meta itemprop="width" content="800" />
    <meta itemprop="height" content="600" />
  </span>
  <meta itemprop="keywords" content="CSI Monitoring" />
  <meta itemprop="keywords" content="ITIL CSI Monitoring" />
  </span>
  <link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
  <meta itemprop="author" content="Stefan Kempter" />
  <meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
</span><p></html>
</span><p></html>


<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
<!-- --- -->
<!-- --- -->

Latest revision as of 11:58, 31 December 2023

DE - ES - CSI Monitoringdiese Seite auf Deutschesta página en español
DE - ES - CSI Monitoring


Objective: The objective of the ITIL process 'Monitoring of CSI Initiatives' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

Part of: Continual Service Improvement

Process Owner: CSI Manager

 

Process Description

ITIL CSI Monitoring
ITIL CSI Monitoring (.pdf)

A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.

To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of ITIL CSI Monitoring (.JPG) shows the key information flows (see fig. 1).

ITIL 4 describes these key activities in the general management practice of "Continual improvement".

Sub-Processes

No sub-processes are specified for ITIL CSI Monitoring.

 

Roles | Responsibilities

CSI Manager - Process Owner

  • The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

 

Responsibility Matrix: Monitoring of CSI Initiatives
ITIL Role / Sub-Process CSI Manager
Monitoring of CSI Initiatives
(no sub-processes specified) 		A[1]R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Process Description  › Sub-Processes  › Roles

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=CSI_Monitoring&oldid=9627"