KPIs Availability Management: Difference between revisions

Latest revision as of 16:19, 17 June 2019

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Key Performance Indicators for Availability Management from the ITIL Process Map.

**KPIs Availability Management**
Key Performance Indicator (KPI)	Definition
Service Availability	Availability of IT Services relative to the availability agreed in SLAs and OLAs
Number of Service Interruptions	Number of service interruptions
Duration of Service Interruptions	Average duration of service interruptions
Availability Monitoring	Percentage of services and infrastructure components under availability monitoring
Availability Measures	Number of implemented measures with the objective of increasing availability

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-'''ITIL Process''': [[ITIL Service Design]] - [[Availability Management]]
+Key Performance Indicators for [[Availability Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
-'''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
+&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
-&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
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+|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Availability Management</b></span>
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-! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
+!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
-! width="65%" style="background:#ffffcc;" | Definition
+!style="background:#facc6a; width:65%" | Definition
 |-
 |Service Availability