Checklist Service Level Report: Difference between revisions

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'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Service Level Management
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Service Level Management


'''Source''': Checklist "Service Level Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "Service Level Report" from the ITIL Process Map V2  | ⯈  [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


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<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>


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Latest revision as of 19:03, 29 March 2019

Checklist Service Report - Template Service Report
Checklist Service Report - Template Service Report


 

ITIL Process: ITIL Service Design - Service Level Management

Checklist Category: ITIL Templates - Service Level Management

Source: Checklist "Service Level Report" from the ITIL Process Map V2  | ⯈  ITIL Process Map V3

 

The Service Level Report contains the following information for the target-groups clients and IT Management:

  • Recipients
  • Measurements pertaining to client satisfaction
  • For all IT Services
    • Details of Service usage
      • Volume details
      • Resource usage
    • Agreed Service Levels
    • Attained Services Levels
    • Trend analyses
    • Changed IT Services
      • Newly added IT Services
      • Changed SLAs
      • Outphased IT Services
    • Special occurrences
      • In the past (prolonged Service failures etc.)
        • Type of occurrence
        • Causes
        • Counter-measures for the elimination of the failure
        • Measures for the future avoidance of similar failures
      • In the future (e.g. planned prolonged downtimes to Services)
  • Complaints
    • Overview
    • Status
    • Measures
  • Important measures for the enhancement of the Service quality (excerpt from the SIP)

 

By:  Stefan Kempter , IT Process Maps.

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