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<meta name="description" content="The Request for Change (RFC) is formal request for the implementation of a Change. It is to be submitted to Change Management for any non-standard Change. The RFC is a precursor to the Change Record and contains all information required to approve a Change. Further information is added as the Change progresses through its lifecycle." /> | |||
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'''<span id="Definition">Definition:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Request for Change (RFC)</i> is formal request for the implementation of a Change. The RFC is a precursor to the 'Change Record' and contains all information required to approve a Change. Further information is added as the Change progresses through its lifecycle. The level of detail depends on the size and likely impact of the Change. Often there will be references to further documents containing more detailed information, e.g. a detailed 'Change Proposal'. As major Changes are typically implemented as projects, the RFC often takes on the role of what is also known as a "Project Charter".</span></html> | |||
'''ITIL Process''': [[ITIL | '''ITIL Process''': [[ITIL Service Transition|ITIL Service Transition]] - [[Change Management]] | ||
''' | '''ITIL 4 Practice''': Change enablement | ||
''' | '''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates|ITIL Templates]] | ||
<p> </p> | <p> </p> | ||
__TOC__ | |||
<p> </p> | |||
A Request for Change is to be submitted to [[Change Management]] for any non-standard Change (a set of standard/ routine Changes is usually defined by Change Management; these are minor Changes which do not require submission to the Change Management process). | |||
A Change is backed by a Change Owner, holding a budget for its implementation. In many cases the Change Owner is identical with the RFC initiator. Typically Changes are owned by [[ITIL Roles|Service Management roles]] (e.g. the Problem Manager or Capacity Manager) or by IT management. | |||
<p> </p> | <p> </p> | ||
== Request for Change (RFC) - Contents == | ==<span id="change-request-contents">Request for Change (RFC) - Contents</span>== | ||
[[image:Request-for-change-rfc.jpg|link=https://wiki.en.it-processmaps.com/index.php/File:Request-for-change-rfc.jpg|thumb|478px|right||alt=Checklist Change Request RFC|Fig. 1: [[media:Request-for-change-rfc.jpg|Request for Change: Definition and data flow (view full size)]]]] | |||
''A Request for Change contains the following information:'' | ''A Request for Change contains the following information:'' | ||
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<p> </p> | <p> </p> | ||
====Unique ID==== | |||
====Date of submission==== | |||
====Change Owner==== | |||
====Initiator of the RFC ==== | |||
(if not identical with Change Owner) | (if not identical with Change Owner) | ||
====Proposed Change priority==== | |||
(e.g. "Very High (Emergency Change)", "High", "Normal", "Low" - may be overruled by Change Management during Change assessment) | (e.g. "Very High (Emergency Change)", "High", "Normal", "Low" - may be overruled by Change Management during Change assessment) | ||
====Reference to Change Proposal==== | |||
(if the Change is related to a Change Proposal submitted at an earlier stage) | (if the Change is related to a Change Proposal submitted at an earlier stage) | ||
===== Description of the Change being applied for | ====<span id="change-description">Description of the Change being applied for</span>==== | ||
# Summary description | # Summary description | ||
# Business case | # Business case | ||
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# Technology aspects (is a new technology being introduced?) | # Technology aspects (is a new technology being introduced?) | ||
===== | ====<span id="risks">Risks during the implementation of the Change</span>==== | ||
# Identified risks | # Identified risks | ||
# Counter-measures (e.g. reversion procedure) | # Counter-measures (e.g. reversion procedure) | ||
# Back-out strategy for the case of a failed Change implementation | # Back-out strategy for the case of a failed Change implementation | ||
====Time schedule==== | |||
(Predicted/suggested time schedule for the implementation) | (Predicted/suggested time schedule for the implementation) | ||
===== Estimate of resources for the implementation | ====<span id="estimate-of-resources">Estimate of resources for the implementation</span>==== | ||
# Required personnel resources (from which areas?) | # Required personnel resources (from which areas?) | ||
# Estimated work effort for the required personnel resources | # Estimated work effort for the required personnel resources | ||
# Cost estimate (itemized for bigger Changes) | # Cost estimate (itemized for bigger Changes) | ||
====Budget==== | |||
(Statement as to whether a budget is allocated and cleared for this Change) | (Statement as to whether a budget is allocated and cleared for this Change) | ||
====Additional supporting documents==== | |||
(If applicable, index of additional supporting documents, e.g. the [[Service | (If applicable, index of additional supporting documents, e.g. the [[Checklist Service Design Package SDP|Service Design Package]] for major additions or modifications to services) | ||
====Approval or rejection==== | |||
# Date | # Date | ||
# Person/ body in charge of the approval ([[ITIL Roles#Change Manager|Change Manager]]/ [[ITIL Roles#Change Advisory Board (CAB)|CAB]]/ [[ITIL Roles#Emergency Change Advisory Board (ECAB)|ECAB]]) | # Person/ body in charge of the approval ([[ITIL Roles#Change Manager|Change Manager]]/ [[ITIL Roles#Change Advisory Board (CAB)|CAB]]/ [[ITIL Roles#Emergency Change Advisory Board (ECAB)|ECAB]]) | ||
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<html><a rel="author" href="https:// | ==Notes== | ||
<html>Is based on: 'Checklist Request for Change RFC' from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map - the ITIL process model" class="external text">ITIL Process Map</a></p> | |||
<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | |||
<p> </p> | |||
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<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Request_for_Change_RFC#Proposed_Change_priority"> <span itemprop="name">Proposed Change priority</span></a><meta itemprop="position" content="1" /></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Request_for_Change_RFC#Description_of_the_Change_being_applied_for"> <span itemprop="name">Description of the Change</span></a><meta itemprop="position" content="2" /></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Request_for_Change_RFC#Risks_during_the_implementation_of_the_Change"> <span itemprop="name">Risks</span></a><meta itemprop="position" content="3" /></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Request_for_Change_RFC#Approval_or_rejection"> <span itemprop="name">Approval or rejection</span></a><meta itemprop="position" content="4" /></span> | |||
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<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:Checklist (ITIL)|Request for Change RFC]] | [[Category:Checklist (ITIL)|Request for Change RFC]] | ||
[[Category:Template (ITIL)|Request for Change RFC]] | |||
[[Category:Service Transition|Request for Change RFC]] | [[Category:Service Transition|Request for Change RFC]] | ||
[[Category:Change Management|Request for Change RFC]] | [[Category:Change Management|Request for Change RFC]] | ||
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Latest revision as of 13:08, 31 December 2023
![DE - ES - Checklist Request for Change RFC - Template Request for Change RFC](/images/6/6d/ITIL-Wiki-de-es.jpg)
Definition: The Request for Change (RFC) is formal request for the implementation of a Change. The RFC is a precursor to the 'Change Record' and contains all information required to approve a Change. Further information is added as the Change progresses through its lifecycle. The level of detail depends on the size and likely impact of the Change. Often there will be references to further documents containing more detailed information, e.g. a detailed 'Change Proposal'. As major Changes are typically implemented as projects, the RFC often takes on the role of what is also known as a "Project Charter".
ITIL Process: ITIL Service Transition - Change Management
ITIL 4 Practice: Change enablement
Checklist Category: ITIL Templates
A Request for Change is to be submitted to Change Management for any non-standard Change (a set of standard/ routine Changes is usually defined by Change Management; these are minor Changes which do not require submission to the Change Management process).
A Change is backed by a Change Owner, holding a budget for its implementation. In many cases the Change Owner is identical with the RFC initiator. Typically Changes are owned by Service Management roles (e.g. the Problem Manager or Capacity Manager) or by IT management.
Request for Change (RFC) - Contents
![Checklist Change Request RFC](/images/thumb/4/46/Request-for-change-rfc.jpg/478px-Request-for-change-rfc.jpg)
A Request for Change contains the following information:
Unique ID
Date of submission
Change Owner
Initiator of the RFC
(if not identical with Change Owner)
Proposed Change priority
(e.g. "Very High (Emergency Change)", "High", "Normal", "Low" - may be overruled by Change Management during Change assessment)
Reference to Change Proposal
(if the Change is related to a Change Proposal submitted at an earlier stage)
Description of the Change being applied for
- Summary description
- Business case
- Reason for the Change to be implemented
- Costs
- Benefits
- Consequences if the Change is not implemented
- References (e.g. to a Problem Record triggering this RFC)
- Business areas on the client-side affected by the Change
- Services affected by the Change
- IT infrastructure components (CIs) affected by the Change
- Technology aspects (is a new technology being introduced?)
Risks during the implementation of the Change
- Identified risks
- Counter-measures (e.g. reversion procedure)
- Back-out strategy for the case of a failed Change implementation
Time schedule
(Predicted/suggested time schedule for the implementation)
Estimate of resources for the implementation
- Required personnel resources (from which areas?)
- Estimated work effort for the required personnel resources
- Cost estimate (itemized for bigger Changes)
Budget
(Statement as to whether a budget is allocated and cleared for this Change)
Additional supporting documents
(If applicable, index of additional supporting documents, e.g. the Service Design Package for major additions or modifications to services)
Approval or rejection
- Date
- Person/ body in charge of the approval (Change Manager/ CAB/ ECAB)
- Change reviewers
- Priority assigned by Change Management
- Restrictions
- If applicable, reasons for rejecting the RFC
Notes
Is based on: 'Checklist Request for Change RFC' from the ITIL Process Map
By: Stefan Kempter , IT Process Maps.
Proposed Change priority › Description of the Change › Risks › Approval or rejection