KPIs Service Validation and Testing: Difference between revisions
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< | <itpmch><title>KPIs Service Validation and Testing | IT Process Wiki</title> | ||
<meta name="keywords" content="kpi service validation and testing, kpis service validation and testing, itil validation and testing kpi" /> | |||
<meta name="description" content="Service Validation and Testing: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|KPI's Service Validation and Testing | Image:ITIL-Wiki-deutsch.jpg|right|KPI's Service Validation and Testing | ||
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Key Performance Indicators for [[Service Validation and Testing]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Validation and Testing</b></span> | |||
|- | |- | ||
! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
|- | |- | ||
|Percentage of failed Release Component Acceptance Tests | |Percentage of failed Release Component Acceptance Tests | ||
|Percentage of release components which fail to pass acceptance tests | | | ||
*Percentage of release components which fail to pass acceptance tests | |||
|- | |- | ||
|Number of identified Errors | |Number of identified Errors | ||
|Number of identified errors during release testing | | | ||
* per release | *Number of identified errors during release testing | ||
**per release | |||
|- | |- | ||
|Time for Error Fixing | |Time for Error Fixing | ||
|Time until re-submission of fixed release components | | | ||
*Time until re-submission of fixed release components | |||
|- | |- | ||
|Incidents caused by New Releases | |Incidents caused by New Releases | ||
|Number of Incidents attributable to new releases | | | ||
*Number of Incidents attributable to new releases | |||
|- | |- | ||
|Percentage of failed Service Acceptance Tests | |Percentage of failed Service Acceptance Tests | ||
|Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off | | | ||
*Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off | |||
|} | |} | ||
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Latest revision as of 16:35, 17 June 2019
Key Performance Indicators for Service Validation and Testing from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Percentage of failed Release Component Acceptance Tests |
|
| Number of identified Errors |
|
| Time for Error Fixing |
|
| Incidents caused by New Releases |
|
| Percentage of failed Service Acceptance Tests |
|
