KPIs Availability Management: Difference between revisions
From IT Process Wiki
mNo edit summary |
No edit summary |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
< | <itpmch><title>KPIs Availability Management | IT Process Wiki</title> | ||
<meta name="keywords" content="kpi availability management, kpis availability management, itil availability kpi" /> | |||
<meta name="description" content="Availability Management: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
</itpmch> | |||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki- | Image:ITIL-Wiki-share.jpg|right|share this page|141px | ||
rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Availability_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn] | |||
rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Availability_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Availability%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter] | |||
desc none | |||
</imagemap> | |||
<imagemap> | |||
Image:ITIL-Wiki-deutsch.jpg|KPI's Availability Management | |||
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Availability_Management diese Seite auf Deutsch] | default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Availability_Management diese Seite auf Deutsch] | ||
desc none | desc none | ||
| Line 7: | Line 16: | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
Key Performance Indicators for [[Availability Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
<p> </p> | <p> </p> | ||
<p> </p> | <p> </p> | ||
{| border="1" cellpadding="5" cellspacing="0" | {| border="1" cellpadding="5" cellspacing="0" | ||
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Availability Management</b></span> | |||
|- | |- | ||
! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
|- | |- | ||
|Service Availability | |Service Availability | ||
|Availability of IT Services relative to the availability agreed in SLAs and OLAs | | | ||
*Availability of IT Services relative to the availability agreed in SLAs and OLAs | |||
|- | |- | ||
|Number of Service Interruptions | |Number of Service Interruptions | ||
|Number of service interruptions | | | ||
*Number of service interruptions | |||
|- | |- | ||
|Duration of Service Interruptions | |Duration of Service Interruptions | ||
|Average duration of service interruptions | | | ||
*Average duration of service interruptions | |||
|- | |- | ||
|Availability Monitoring | |Availability Monitoring | ||
|Percentage of services and infrastructure components under availability monitoring | | | ||
*Percentage of services and infrastructure components under availability monitoring | |||
|- | |- | ||
|Availability Measures | |Availability Measures | ||
|Number of implemented measures with the objective of increasing availability | | | ||
*Number of implemented measures with the objective of increasing availability | |||
|} | |} | ||
<p> </p> | <p> </p> | ||
Latest revision as of 16:19, 17 June 2019
Key Performance Indicators for Availability Management from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Availability |
|
| Number of Service Interruptions |
|
| Duration of Service Interruptions |
|
| Availability Monitoring |
|
| Availability Measures |
|
