ITIL Change Evaluation: Difference between revisions
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< | '''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Change Evaluation</i> aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.</span></p> | ||
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html> | |||
'''Process Owner''': [[ITIL Change Evaluation#Change Manager|Change Manager]] | '''Process Owner''': [[ITIL Change Evaluation#Change Manager|Change Manager]] | ||
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== Process Description == | ==Process Description== | ||
ITIL 2011 has introduced the Change Evaluation process, including a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes. | |||
[[Image:Itil-change-evaluation.jpg|right|thumb|500px|alt=Change Evaluation ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-change-evaluation.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation (.pdf)]]] | |||
Change Evaluation is called upon by the [[Change Management|Change Management process]] at various points in a Change's lifecycle to perform a Change assessment. | |||
The results of a formal Change evaluation are documented in a [[ITIL Change Evaluation#Change Evaluation Report|Change Evaluation Report]], which is thus the main output of the process. | |||
The process overview of [[Media:Itil-change-evaluation.jpg|ITIL Change Evaluation]] shows the key information flows (see fig. 1). | |||
The | The latest edition of [[ITIL 4]] does not include a Change Evaluation process. The key change evaluation activities are described in the [[ITIL_4#Service_management_practices|service management practice]] of "[[Change_Management#ITIL_4_Change_Management_-_Change_Enablement|Change Enablement]]". | ||
<p style="clear:both;"> </p> | |||
==Sub-Processes== | |||
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<p><span itemprop="name" content="Change Evaluation sub-processes:">These are the <strong class="selflink">ITIL Change Evaluation</strong> sub-processes and their process objectives:</span> | |||
</p> | |||
<p><b><span id="Change_Evaluation_Planning" itemprop="itemListElement">Change Evaluation prior to Planning</span></b> | |||
</p> | |||
<ul><li itemprop="description">Process Objective: To assess a proposed major Change before authorizing the Change planning phase. | |||
</li></ul> | |||
<p><b><span id="Change_Evaluation_Build" itemprop="itemListElement">Change Evaluation prior to Build</span></b> | |||
</p> | |||
<ul><li itemprop="description">Process Objective: To assess a proposed major Change before authorizing the Change build phase. | |||
</li></ul> | |||
<p><b><span id="Change_Evaluation_Deployment" itemprop="itemListElement">Change Evaluation prior to Deployment</span></b> | |||
</p> | |||
<ul><li itemprop="description">Process Objective: To assess a proposed major Change before authorizing the Change deployment phase. | |||
</li></ul> | |||
<p><b><span id="Change_Evaluation_after_Deployment" itemprop="itemListElement">Change Evaluation after Deployment</span></b> | |||
</p> | |||
<ul><li itemprop="description">Process Objective: To assess a major Change after it has been implemented, to verify if the Change has met its objectives and to identify any lessons to be learned. | |||
</li></ul> | |||
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==Definitions== | |||
== | <html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList --> | ||
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<p><span itemprop="name">The following <a href="/index.php/ITIL_Glossary#ITIL_Glossary_A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in ITIL Change Evaluation to represent process outputs and inputs:</span> | |||
</p> | |||
<p><b><span id="Change_Evaluation_Report" itemprop="itemListElement">Change Evaluation Report</span></b> | |||
</p> | |||
<ul><li itemprop="description">Certain types of major Changes, like the introduction of a new service or a substantial change to an existing service, require formal Change evaluations before being authorized. The results of a formal Change evaluation are documented in a Change Evaluation Report. Change evaluations may be used at different points in a Change's lifecycle, for example before authorizing the Change/Release build or during the Post Implementation Review. | |||
</li></ul> | |||
</div><!-- end of schema.org/ItemList --><p></html> | |||
==Roles | Responsibilities== | |||
'''<span id="Change Manager">Change Manager - Process Owner</span>''' | |||
*The Change Manager controls the lifecycle of all Changes. His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services. For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB). | |||
<p> </p> | <p> </p> | ||
{| | {| class="wikitable" style="background: white;" | ||
|- | |- | ||
| | |+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="3"|'''<span id="RACI-Matrix-Change-Evaluation">Responsibility Matrix: ITIL Change Evaluation</span>''' | ||
|- | |- | ||
! | !style="background:#ffffee; width: 50%; text-align:center" | ITIL Role / Sub-Process | ||
! style="background:# | ! style="background:#eeeeee; font-size: 90%" | [[ITIL Change Evaluation#Change Manager|Change Manager]] | ||
! style="background:# | ! style="background:#eeeeee; font-size: 90%" | Other roles involved | ||
|- | |- | ||
| | | style="text-align:left;" |[[#Change Evaluation Planning|Change Evaluation prior to Planning]] | ||
| A[[ITIL Change Evaluation#Accountable|<small>[1]</small>]] | | A[[ITIL Change Evaluation#Accountable|<small>[1]</small>]] | ||
| R[[ITIL Change Evaluation#Responsible|<small>[2]</small>]][[ITIL Change Evaluation#Team|<small>[3]</small>]] | | R[[ITIL Change Evaluation#Responsible|<small>[2]</small>]][[ITIL Change Evaluation#Team|<small>[3]</small>]] | ||
|- | |- | ||
| | | style="text-align:left;" |[[#Change Evaluation Build|Change Evaluation prior to Build]] | ||
| A | | A | ||
| R[[ITIL Change Evaluation#Team|<small>[3]</small>]] | | R[[ITIL Change Evaluation#Team|<small>[3]</small>]] | ||
|- | |- | ||
| | | style="text-align:left;" |[[#Change Evaluation Deployment|Change Evaluation prior to Deployment]] | ||
| A | | A | ||
| R[[ITIL Change Evaluation#Team|<small>[3]</small>]] | | R[[ITIL Change Evaluation#Team|<small>[3]</small>]] | ||
|- | |- | ||
| | | style="text-align:left;" |[[#Change Evaluation after Deployment|Change Evaluation after Deployment]] | ||
| A | | A | ||
| R[[ITIL Change Evaluation#Team|<small>[3]</small>]] | | R[[ITIL Change Evaluation#Team|<small>[3]</small>]] | ||
|- | |- | ||
|} | |} | ||
'''Remarks''' | '''Remarks''' | ||
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<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Change Evaluation.</span> | <span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Change Evaluation.</span> | ||
<span id="Team">[3] In cooperation, as appropriate: Applications Analyst, Technical Analyst, Configuration Manager, Project Manager, Risk Manager and others. [[Roles | <span id="Team">[3] In cooperation, as appropriate: Applications Analyst, Technical Analyst, Configuration Manager, Project Manager, Risk Manager and others. [[ITIL Roles|Role descriptions...]]</span> | ||
==Notes== | |||
<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | |||
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Latest revision as of 12:54, 31 December 2023
![Change Evaluation](/images/f/f8/ITIL-Wiki-deutsch.jpg)
Objective: ITIL Change Evaluation aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.
Part of: Service Transition
Process Owner: Change Manager
Process Description
ITIL 2011 has introduced the Change Evaluation process, including a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.
![Change Evaluation ITIL](/images/thumb/1/1a/Itil-change-evaluation.jpg/500px-Itil-change-evaluation.jpg)
Change Evaluation is called upon by the Change Management process at various points in a Change's lifecycle to perform a Change assessment.
The results of a formal Change evaluation are documented in a Change Evaluation Report, which is thus the main output of the process.
The process overview of ITIL Change Evaluation shows the key information flows (see fig. 1).
The latest edition of ITIL 4 does not include a Change Evaluation process. The key change evaluation activities are described in the service management practice of "Change Enablement".
Sub-Processes
These are the ITIL Change Evaluation sub-processes and their process objectives:
Change Evaluation prior to Planning
- Process Objective: To assess a proposed major Change before authorizing the Change planning phase.
Change Evaluation prior to Build
- Process Objective: To assess a proposed major Change before authorizing the Change build phase.
Change Evaluation prior to Deployment
- Process Objective: To assess a proposed major Change before authorizing the Change deployment phase.
Change Evaluation after Deployment
- Process Objective: To assess a major Change after it has been implemented, to verify if the Change has met its objectives and to identify any lessons to be learned.
Definitions
The following ITIL terms and acronyms (information objects) are used in ITIL Change Evaluation to represent process outputs and inputs:
Change Evaluation Report
- Certain types of major Changes, like the introduction of a new service or a substantial change to an existing service, require formal Change evaluations before being authorized. The results of a formal Change evaluation are documented in a Change Evaluation Report. Change evaluations may be used at different points in a Change's lifecycle, for example before authorizing the Change/Release build or during the Post Implementation Review.
Roles | Responsibilities
Change Manager - Process Owner
- The Change Manager controls the lifecycle of all Changes. His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services. For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB).
ITIL Role / Sub-Process | Change Manager | Other roles involved |
---|---|---|
Change Evaluation prior to Planning | A[1] | R[2][3] |
Change Evaluation prior to Build | A | R[3] |
Change Evaluation prior to Deployment | A | R[3] |
Change Evaluation after Deployment | A | R[3] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Change Evaluation process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Change Evaluation.
[3] In cooperation, as appropriate: Applications Analyst, Technical Analyst, Configuration Manager, Project Manager, Risk Manager and others. Role descriptions...
Notes
By: Stefan Kempter , IT Process Maps.
Process Description › Sub-Processes › Definitions › Roles