IT Operations Control: Difference between revisions

From IT Process Wiki
No edit summary
No edit summary
 
(7 intermediate revisions by the same user not shown)
Line 1: Line 1:
<seo metakeywords="it operations control, itil operations control, itil operations, itil operation control itil" metadescription="ITIL IT Operations Control: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Control." />
<itpmch><title>IT Operations Control | IT Process Wiki</title>
 
<meta name="keywords" content="it operations control, itil operations control, itil operations, itil operation control itil" />
<meta name="description" content="IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. This ITIL process executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance." />
<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control" />
<meta property="og:title" content="IT Operations Control | IT Process Wiki" />
<meta property="og:description" content="IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. This ITIL process executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance." />
<meta property="og:site_name" content="IT Process Wiki - the ITIL&#174; Wiki">
<meta property="og:type" content="article" />
<meta property="article:publisher" content="https://www.facebook.com/itprocessmaps" />
<meta property="fb:admins" content="100002035253209" />
<meta property="fb:admins" content="100002592864414" />
<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" />
<meta property="og:image:width" content="1200" />
<meta property="og:image:height" content="1200" />
<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
</itpmch>
<imagemap>
<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|DE - IT Operations Control
Image:ITIL-Wiki-deutsch.jpg|right|DE - IT Operations Control
Line 8: Line 22:
<br style="clear:both;"/>
<br style="clear:both;"/>


<p>&nbsp;</p>
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Operations Control</i> aims to monitor and control the IT services and their underlying infrastructure. This ITIL process executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.</span></p>
 
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>
==<span id="ITIL IT Operations Control">Overview</span>==
 
'''Objective''': ''IT Operations Control'' aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
 
'''Part of''': [[ITIL V3 Service Operation|Service Operation]]


'''Process Owner''': [[IT Operations Control#IT Operations Manager|IT Operations Manager]]
'''Process Owner''': [[IT Operations Control#IT Operations Manager|IT Operations Manager]]
Line 20: Line 29:
<p>&nbsp;</p>
<p>&nbsp;</p>


== Process Description ==
==Process Description==


[[Image:Itil-operations-control.jpg|right|thumb|500px|alt=IT Operations Control ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control (.pdf)]]]
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.  
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.  


[[Image:Itil-operations-control.jpg|right|thumb|375px|alt=IT Operations Control ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]
Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview ([[Media:Itil-operations-control.jpg|fig. 1]]) shows the key information flows.
Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes.
 
The process overview of [[Media:Itil-operations-control.jpg|IT Operations Control]] is showing the most important interfaces (see Figure 1).
 
<p>&nbsp;</p>
 
Remark: In ITIL V3, IT Operations Control activities were covered in the process "IT Operations Management".


<p>&nbsp;</p>
The official ITIL V3 publications present IT Operations Control as a "[[ITIL Functions|function]]".


== Sub-Processes ==
==Sub-Processes==


No sub-processes are specified for [[IT Operations Control]].
No sub-processes are specified for [[IT Operations Control]].
Line 42: Line 45:
<br style="clear:both;"/>
<br style="clear:both;"/>


== Roles | Responsibilities ==
==Roles | Responsibilities==


;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>
'''<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>'''
:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
*An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.


;<span id="IT Operator">IT Operator</span>
'''<span id="IT Operator">IT Operator</span>'''
:IT Operators are the staff who perform the day-to-day operational activities.
*IT Operators are the staff who perform the day-to-day operational activities. Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.


<p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
{| class="wikitable" style="background: white;"
|-
|-
| valign="top"  colspan="3" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: IT Operations Control'''
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="3"| '''Responsibility Matrix: IT Operations Control'''
|-
|-
! width="55%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process
! style="background:#ffffee; width: 55%; text-align:center" | ITIL Role / Sub-Process
! style="background:#ffffee;" | [[IT Operations Control#IT Operations Manager|IT Operations Manager]]
! style="background:#eeeeee" | [[IT Operations Control#IT Operations Manager|IT Operations Manager]]
! style="background:#ffffee;" | [[IT Operations Control#IT-Operator|IT-Operator]]
! style="background:#eeeeee" | [[IT Operations Control#IT-Operator|IT-Operator]]
|-
|-
| align="left" |[[IT Operations Control]]<br /> ''(no sub-processes specified)''
|style="text-align:left;" |[[IT Operations Control]]<br /> ''(no sub-processes specified)''
| A[[IT Operations Control#Accountable|<small>[1]</small>]]
| A[[IT Operations Control#Accountable|<small>[1]</small>]]
| R[[IT Operations Control#Responsible|<small>[2]</small>]]
| R[[IT Operations Control#Responsible|<small>[2]</small>]]
|-
|-
|}
|}
<p>&nbsp;</p>


'''Remarks'''
'''Remarks'''
Line 74: Line 74:


<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.</span>
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.</span>
==Notes==
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>


<p>&nbsp;</p>
<p>&nbsp;</p>
<p><small>
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control#Process_Description">
<span itemprop="name">Process Description</span></a>
<meta itemprop="position" content="1"></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control#Sub-Processes">
<span itemprop="name">Sub-Processes</span></a>
<meta itemprop="position" content="2"></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control#Roles_.7C_Responsibilities">
<span itemprop="name">Roles</span></a>
<meta itemprop="position" content="3"></span>
</span>
</small></p>
<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
  <meta itemprop="name" content="IT Operations Control" />
  <meta itemprop="alternativeHeadline" content="ITIL Operations Control" />
  <link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control" />
  <meta itemprop="inLanguage" content="en" />
  <link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/IT_Operations_Control" />
  <meta itemprop="Headline" content="IT Operations Control" />
  <link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />
  <link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" />
  <span id="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" itemprop="image" itemscope itemtype="https://schema.org/ImageObject">
  <meta itemprop="caption" content="IT Operations Control">
  <meta itemprop="contentUrl" content="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" />
  <meta itemprop="width" content="1200" />
  <meta itemprop="height" content="1200" />
  <meta itemprop="representativeOfPage" content="true"/>
  <meta itemprop="dateCreated" content="2011-10-05" />
  <meta itemprop="dateModified" content="2020-06-20" />
  <span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
    <meta itemprop="url" content="https://wiki.en.it-processmaps.com/images/thumb/a/a2/Itil-operations-control.jpg/600px-Itil-operations-control.jpg" />
    <meta itemprop="width" content="600" />
    <meta itemprop="height" content="600" />
  </span>
  <meta itemprop="keywords" content="IT Operations Control" />
  <meta itemprop="keywords" content="Operations Control" />
  </span>
  <link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
  <meta itemprop="author" content="Stefan Kempter" />
  <meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
</span><p></html>


<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]]
[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]]
<!-- --- -->
<!-- --- -->

Latest revision as of 12:57, 31 December 2023

DE - IT Operations Control
DE - IT Operations Control


Objective: IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. This ITIL process executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

Part of: Service Operation

Process Owner: IT Operations Manager

 

Process Description

IT Operations Control ITIL
ITIL IT Operations Control (.pdf)

ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.

Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview (fig. 1) shows the key information flows.

The official ITIL V3 publications present IT Operations Control as a "function".

Sub-Processes

No sub-processes are specified for IT Operations Control.

 


Roles | Responsibilities

IT Operations Manager - Process Owner

  • An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

IT Operator

  • IT Operators are the staff who perform the day-to-day operational activities. Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.

 

Responsibility Matrix: IT Operations Control
ITIL Role / Sub-Process IT Operations Manager IT-Operator
IT Operations Control
(no sub-processes specified) 		A[1] R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the IT Operations Control process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Process Description  › Sub-Processes  › Roles

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=IT_Operations_Control&oldid=9620"