KPIs Service Portfolio Management: Difference between revisions

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'''ITIL Process''': [[ITIL V3 Service Strategy]] - [[Service Portfolio Management]]
Key Performance Indicators for [[Service Portfolio Management]] and [[ITIL Strategy Management|Strategy Management for IT Services]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
 


'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Portfolio Management</b></span>
|-
|-
! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="70%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Number of Planned New Services
|Number of Planned New Services
|Percentage of new services which are developed, being triggered by Service Portfolio Management
|Percentage of new services which are developed following a strategic review
|-
|-
|Number of Unplanned New Services
|Number of Unplanned New Services
|Percentage of new services which are developed without being triggered by Service Portfolio Management
|Percentage of new services which are developed without being triggered by strategic reviews
|-
|-
|Number of Strategic Initiatives
|Number of Strategic Initiatives
|Number of strategic initiatives launched from the Service Portfolio Management process
|Number of strategic initiatives launched from the Service Portfolio Management process
|-
|-
|Number of New Customers
|Number of new Customers
|Number of newly won customers
|Number of newly won customers
|-
|-
|Number of Lost Customers
|Number of lost Customers
|Number of customers which were lost to competing service providers
|Number of customers which were lost to competing service providers
|}
|}


 
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&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
 
 


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[[Category:ITIL V3|KPIs Service Portfolio Management]]
[[Category:ITIL V3|KPIs Service Portfolio Management]]
[[Category:ITIL 2011|KPIs Service Portfolio Management]]
[[Category:KPI (ITIL)|Service Portfolio Management KPIs]]
[[Category:KPI (ITIL)|Service Portfolio Management KPIs]]
[[Category:Service Strategy|KPIs Service Portfolio Management]]
[[Category:Service Strategy|KPIs Service Portfolio Management]]
[[Category:Service Portfolio Management|KPIs Service Portfolio Management]]
[[Category:Service Portfolio Management|KPIs Service Portfolio Management]]
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Latest revision as of 17:34, 17 June 2019

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KPI's Service Portfolio Management
KPI's Service Portfolio Management


Key Performance Indicators for Service Portfolio Management and Strategy Management for IT Services from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Portfolio Management
Key Performance Indicator (KPI) Definition
Number of Planned New Services Percentage of new services which are developed following a strategic review
Number of Unplanned New Services Percentage of new services which are developed without being triggered by strategic reviews
Number of Strategic Initiatives Number of strategic initiatives launched from the Service Portfolio Management process
Number of new Customers Number of newly won customers
Number of lost Customers Number of customers which were lost to competing service providers

 

 

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