Checklist Protocol SLA Review: Difference between revisions

From IT Process Wiki
mNo edit summary
No edit summary
 
(One intermediate revision by the same user not shown)
Line 1: Line 1:
<seo metakeywords="sla review template, sla review" metadescription="The following information is recorded within the report of the SLA review: Name of the IT Service under review ..." />
<itpmch><title>Checklist Protocol SLA Review | IT Process Wiki</title>
<meta name="keywords" content="sla review template, sla review" />
<meta name="description" content="The following information is recorded within the report of the SLA review: Name of the IT Service under review ..." />
</itpmch>
<imagemap>
<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|Checklist SLA Review - Template SLA Review
Image:ITIL-Wiki-deutsch.jpg|right|Checklist SLA Review - Template SLA Review
Line 7: Line 10:
<br style="clear:both;"/>
<br style="clear:both;"/>


'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]]
'''ITIL Process''': [[ITIL Service Design]] - [[Service Level Management]]


'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Service Level Management


'''Source''': Checklist "Report SLA Review" from the ITIL Process Map V2 &nbsp;| &#11208;&nbsp; [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


<p>&nbsp;</p>


The following information is recorded within the report of the SLA review:
The following information is recorded within the report of the SLA review:
Line 36: Line 41:
** Target date
** Target date


<p>&nbsp;</p>


<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>


<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->

Latest revision as of 19:03, 29 March 2019

Checklist SLA Review - Template SLA Review
Checklist SLA Review - Template SLA Review


 

ITIL Process: ITIL Service Design - Service Level Management

Checklist Category: ITIL Templates - Service Level Management

Source: Checklist "Report SLA Review" from the ITIL Process Map V2  | ⯈  ITIL Process Map V3

 

The following information is recorded within the report of the SLA review:

  • Name of the IT Service under review
  • Date and time of the review
  • Person in charge of the review
  • Participants
    • Client-side
    • IT Organization
  • Summary presentation of the measured Service quality
  • Report on unusual situations
  • Satisfaction regarding Service quality on the client-side
  • Suggestions for changes to the IT Service
    • From the client viewpoint
      • Short-term (e.g. due to current problems)
      • Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...)
    • From the IT viewpoint (e.g. new technical solutions are available, cost-optimization, ...)
  • Measures agreed during the review for enhancements of the Service quality or changes to the Service
    • Description
    • Person in charge
    • Target date

 

By:  Stefan Kempter , IT Process Maps.

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=Checklist_Protocol_SLA_Review&oldid=9117"