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== ITIL Reference Process Templates ==
What does it take to bring ITIL to life? Ultimately, organizations need to translate the text-based, often academical content of the ITIL books into specific processes. This is a demanding task and many organizations wonder how to begin.


Aligning an IT organization with ITIL or obtaining an ISO 20000 certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices.
In this situation, <span id="md-webpage-description" itemprop="description">[[ITIL Implementation with Process Templates|ITIL templates]] (see [[Media:Itil-process-templates.jpg|fig. 1 'ITIL Process Templates']]) provide a convenient and fast way to get started, because adapting existing content is usually much easier and quicker than starting with a blank page.</span>


Figuring out how the text-based recommendations from the ITIL books translate into implementable ITIL process flows requires a lot of time and effort. Using ITIL process templates you don't have to do this on your own or with the help of consultants.
<p>&nbsp;</p>


Starting from existing [[ITIL Implementation with Process Templates|ITIL templates]] rather than from a white sheet of paper is a huge advantage: A standard ITIL Reference Process Model contains complete and professionally designed process templates for all standard ITIL processes.
[[image:Itil-process-templates.jpg|none|left|800px|alt=ITIL Process Templates|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-process-templates.jpg|ITIL<sup><small>&#174;</small></sup> Process Templates]]


A well-designed ITIL Reference Process Model supports an IT organization in all the [[ITIL Implementation#ITIL Implementation in 10 Steps - Project Course|necessary steps of a typical ITIL initiative]]:
<p>&nbsp;</p>


*The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships.
==ITIL reference process templates==
*The various process models and the complementary project manual provide guidance on how to set up and carry out [[ITIL Implementation|ITIL initiatives]].
*Process design and documentation are done by adapting the provided ITIL templates and [[ITIL-Checklists|ITIL checklists]] to the IT organization's specific needs.


ITIL reference models contain professionally designed process templates for all ITIL processes. They support service providers in all [[ITIL Implementation#ITIL Implementation in 10 Steps - Project Course|steps of a typical ITIL initiative]]:


==== Example for an ITIL Reference Process Model: The ITIL Process Map ====
# The graphical and navigable representation helps organizations to understand the ITIL processes and their complex interrelationships.
# The process templates and the complementary [[ITIL Implementation|ITIL project manual]] describe a time-tested approach to adopting the ITIL guidelines.
# The ITIL templates and [[ITIL-Checklists|ITIL checklists]] support process design and documentation: Organizations save lots of time and effort as they use and adapt existing content.


The ITIL Process Map V3 is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL.
==Example of an ITIL reference process model==


The ITIL Process Map V3 is designed for use in all ITIL and ISO 20000 initiatives; it is available for the most widely used Process Management platforms - e.g. Microsoft Visio&trade; or the ARIS Process Platform&trade;:
The ITIL Process Map is a complete ITIL reference process model that has passed an official review by AXELOS, the owners of the ITIL<sup><small>&#174;</small></sup> framework. It contains a complete set of process diagrams on four levels of detail that describe information flows, activities and responsibilities in the ITIL processes.


* General information on the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
In addition, the ITIL Process Map includes an ITIL RACI matrix, a collection of ITIL KPIs, an ITIL glossary, and an ITIL implementation guide.


* [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL Templates - Video]: Contents from the ITIL V3 Service Operation and Incident Management processes
<html>The ITIL Process Map is designed for use in all ITIL and service management initiatives; it is available for several popular applications and process management platforms such as Microsoft Visio<sup><small>&#174;</small></sup> or ARIS&trade;:</p>


* Example: Contents of the [https://en.it-processmaps.com/products/itil-process-map-visio.html ITIL Process Map for Microsoft Visio&trade;]
<ul><li><a class="external text" href="https://en.it-processmaps.com/products/itil-process-map.html" title="ITIL Process Map">ITIL Process Map</a>: Benefits and contents</li>
<li><a class="external text" href="https://en.it-processmaps.com/products/itil-process-map-visio.html" title="ITIL Process Map for Visio">ITIL Process Map for Microsoft Visio</a><sup><small>&#174;</small></sup></li>
<li><a class="external text" href="https://en.it-processmaps.com/general/faq.html" title="FAQ: ITIL and ITIL process templates">FAQs - questions and answers</a> about ITIL and ITIL process templates</li>
<li>In the ITIL Wiki: A selection of free <a href="/index.php/ITIL-Checklists" title="ITIL-Checklists">ITIL templates</a> from the ITIL Process Map</li></ul>


* [https://en.it-processmaps.com/general/faq.html FAQ - Questions and answers] on ITIL, ITIL process templates and the ITIL Process Map V3.
<p>&nbsp;</p>


<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" ><img src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="320" height="190" class="thumbimage" alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map" style="display: block; float: right; margin-left: 30px; margin-bottom: 10px; margin-right: 10px; margin-top: 0;" /></a>
<p style="word-wrap:normal;">Watch&nbsp;these&nbsp;videos with Stefan Kempter introducing the ITIL Process Map:</p>
<ul><li><a class="external text" href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" title="Video: Introduction to the ITIL Process Map">Intro: The ITIL Process Map</a> (10:58 min.)</li>
<li><a class="external text" href="https://demo.it-processmaps.com/raci_en/itil-raci-matrix.html" title="Video: ITIL RACI matrix">ITIL RACI matrix</a> (4:20 min.)</li>
<li><a class="external text" href="https://en.it-processmaps.com/products/demo-itil-process-map.html" title="Full list of ITIL videos">All videos</a>.</li></ul>
<br style="clear:both;"/>
<p>&nbsp;</p>
<a href="https://demo.it-processmaps.com/itil-4-process-map/itil-4-process-templates.html" ><img src="https://demo.it-processmaps.com/itil-4-process-map/itil-4-process-templates-itil4-process-map-video.jpg" width="320" height="190" class="thumbimage" alt="Video: ITIL 4 process model. In this short video Stefan Kempter explains how we can provide reference processes and process templates for ITIL 4." style="display: block; float: right; margin-left: 30px; margin-bottom: 10px; margin-right: 10px; margin-top: 0;" /></a>
<p style="word-wrap:normal;">Organizations&nbsp;and service providers will surely need to define their processes also in the new world of ITIL 4.</p>
<p>In this short video we explain how we can provide reference processes and process templates for ITIL 4:</p>
<ul><li><a class="external text" href="https://demo.it-processmaps.com/itil-4-process-map/itil-4-process-templates.html" title="Video: ITIL process templates for ITIL V4">ITIL process templates for ITIL 4</a> (7:26 min.)</li>
</ul></html>
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==ITIL process templates on LinkedIn==
[[image:Itil-showcase-page-linkedin-it-process-wiki-en.jpg|right|320px|alt=LinkedIn showcase page: ITIL Process Map|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-showcase-page-linkedin-it-process-wiki-en.jpg|[https://www.linkedin.com/showcase/itil%C2%AE-process-map/ LinkedIn Showcase Page: ITIL<sup><small>&#174;</small></sup> Process Map]]]
<span style="word-wrap:normal;">We&nbsp;are&nbsp;on&nbsp;LinkedIn, where we keep you updated about ITIL<sup><small>&#174;</small></sup>, the IT Process Wiki and our ITIL process templates.</span>
Visit our showcase page:
* [https://www.linkedin.com/showcase/itil%C2%AE-process-map/ The ITIL<sup><small>&#174;</small></sup> Process Map on LinkedIn]
<br style="clear:both;"/>
==Notes==
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
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Latest revision as of 16:40, 3 April 2022

DE - ES - ITIL Templatesdiese Seite auf Deutschesta página en español
DE - ES - ITIL Templates


What does it take to bring ITIL to life? Ultimately, organizations need to translate the text-based, often academical content of the ITIL books into specific processes. This is a demanding task and many organizations wonder how to begin.

In this situation, ITIL templates (see fig. 1 'ITIL Process Templates') provide a convenient and fast way to get started, because adapting existing content is usually much easier and quicker than starting with a blank page.

 

ITIL Process Templates
ITIL® Process Templates

 

ITIL reference process templates

ITIL reference models contain professionally designed process templates for all ITIL processes. They support service providers in all steps of a typical ITIL initiative:

  1. The graphical and navigable representation helps organizations to understand the ITIL processes and their complex interrelationships.
  2. The process templates and the complementary ITIL project manual describe a time-tested approach to adopting the ITIL guidelines.
  3. The ITIL templates and ITIL checklists support process design and documentation: Organizations save lots of time and effort as they use and adapt existing content.

Example of an ITIL reference process model

The ITIL Process Map is a complete ITIL reference process model that has passed an official review by AXELOS, the owners of the ITIL® framework. It contains a complete set of process diagrams on four levels of detail that describe information flows, activities and responsibilities in the ITIL processes.

In addition, the ITIL Process Map includes an ITIL RACI matrix, a collection of ITIL KPIs, an ITIL glossary, and an ITIL implementation guide.

The ITIL Process Map is designed for use in all ITIL and service management initiatives; it is available for several popular applications and process management platforms such as Microsoft Visio® or ARIS™:

 

Video: Introduction - ITIL Process Templates

Watch these videos with Stefan Kempter introducing the ITIL Process Map:


 

Video: ITIL 4 process model. In this short video Stefan Kempter explains how we can provide reference processes and process templates for ITIL 4.

Organizations and service providers will surely need to define their processes also in the new world of ITIL 4.

In this short video we explain how we can provide reference processes and process templates for ITIL 4:


ITIL process templates on LinkedIn

LinkedIn showcase page: ITIL Process Map
LinkedIn Showcase Page: ITIL® Process Map

We are on LinkedIn, where we keep you updated about ITIL®, the IT Process Wiki and our ITIL process templates.

Visit our showcase page:


Notes

By:  Stefan Kempter , IT Process Maps.

 

ITIL reference process templates  › Example: ITIL reference process model  › ITIL process templates on LinkedIn

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