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== ITIL CSI Monitoring: Overview ==
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>'Monitoring of CSI Initiatives'</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>


'''Process Objective''': To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
'''Process Owner''': [[CSI Monitoring#CSI Manager|CSI Manager]]


'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]
<p>&nbsp;</p>


'''Process Owner''': [[CSI Monitoring#ITIL Roles|CSI Manager]]
==Process Description==


[[Image:Itil-csi-monitoring.jpg|right|thumb|500px|alt=ITIL CSI Monitoring|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.pdf)]]]
A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.


== ITIL CSI Monitoring: Process Definition ==
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]] shows the key information flows (see fig. 1).


[[Image:Itil-csi-monitoring.jpg|thumb=Overview_csi_monitoring_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]
[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices|general management practice]] of "[[ITIL_CSI_-_Continual_Service_Improvement#ITIL_4_Continual_Improvement|Continual improvement]]".


ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2|Service Level Management]] process, for example holding [[Service Evaluation#Service Review|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP|Service Improvement Plan]].
==Sub-Processes==


ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].
<br style="clear:both;"/>
<p style="clear:both;">&nbsp;</p>
 
=== Sub-Processes ===


No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].
==Roles | Responsibilities==


'''<span id="CSI Manager">CSI Manager - Process Owner</span>'''
*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


===== Downloads =====
<p>&nbsp;</p>


Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:
{| class="wikitable" style="background: white;"
|-
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"| '''Responsibility Matrix: Monitoring of CSI Initiatives'''
|-
! style="background:#ffffee; width: 70%; text-align:center" | ITIL Role / Sub-Process
! style="background:#eeeeee; font-size: 90%" | [[CSI Monitoring#CSI Manager|CSI Manager]]
|-
|style="text-align:left;" |[[CSI Monitoring|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''
| A[[#Accountable|<small>[1]</small>]]R[[#Responsible|<small>[2]</small>]]
|-
|}


* [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]]
'''Remarks'''
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.PDF)]''


<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.</span>


== Additional Information on CSI Monitoring ==
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>


==== ITIL Roles ====
==Notes==


;CSI Manager - Process Owner
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


<p>&nbsp;</p>


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<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement (CSI)]] > [[CSI Monitoring|CSI Monitoring]]</small></i>
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<!-- This page is assigned to the following categories: -->
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
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Latest revision as of 11:58, 31 December 2023

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DE - ES - CSI Monitoring


Objective: The objective of the ITIL process 'Monitoring of CSI Initiatives' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

Part of: Continual Service Improvement

Process Owner: CSI Manager

 

Process Description

ITIL CSI Monitoring
ITIL CSI Monitoring (.pdf)

A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.

To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of ITIL CSI Monitoring (.JPG) shows the key information flows (see fig. 1).

ITIL 4 describes these key activities in the general management practice of "Continual improvement".

Sub-Processes

No sub-processes are specified for ITIL CSI Monitoring.

 

Roles | Responsibilities

CSI Manager - Process Owner

  • The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

 

Responsibility Matrix: Monitoring of CSI Initiatives
ITIL Role / Sub-Process CSI Manager
Monitoring of CSI Initiatives
(no sub-processes specified) 		A[1]R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Process Description  › Sub-Processes  › Roles

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