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== ITIL Application Development and Customization: Overview ==
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Application Development</i> aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.</span></p>
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>


'''Process Objective''': To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
'''Process Owner''': [[Application Development and Customization#Application_Developer|Application Developer]]


'''Part of''': [[ITIL V3 Service Transition|Service Transition]]
<p>&nbsp;</p>


'''Process Owner''': [[Application Development and Customization#Additional Information on Application Development and Customization|Application Developer]]
==Process Description==


Application Development is barely mentioned in the ITIL books, as ITIL focuses on different topics like [[ITIL Service Design|service design]] and rollout. At IT Process Maps we decided to bridge that gap by introducing an Application Management process which takes care of application coding and the customization of software packages.
[[Image:Itil-application-development.jpg|right|thumb|500px|alt=ITIL Application Development|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-application-development.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development (.pdf)]]]


== ITIL Application Development and Customization: Process Definition ==
Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process should be included in any ITIL process structure to make sure there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg|ITIL Application Development (.JPG)]] shows the key information flows (see fig. 1).


[[Image:Itil-application-development.jpg|thumb=overview_application_development_customization_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development and Customization]]]
''Note'': ITIL 2011 does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the key activities and assists in identifying the interfaces with other Service Management processes.


Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages
The latest edition of [[ITIL 4]] describes the key activities of ITIL application development in the [[ITIL_4#Technical_management_practices|technical management practice]] of "Software Development and Management".
<p style="clear:both;">&nbsp;</p>


Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service.
==Sub-Processes==
 
* Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
<br style="clear:both;"/>
 
=== Sub-Processes ===
No sub-processes are specified for [[Application Development and Customization|ITIL Application Development and Customization]].


No sub-processes are specified for [[Application Development and Customization|ITIL Application Development]].


===== Downloads =====
==Definitions==


Use the following links to open the process overview of ITIL Application Development showing the most important interfaces:
<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
<meta itemprop="itemListOrder" content="Ascending" />
<p><span itemprop="name">The following <a href="/index.php/ITIL_Glossary#ITIL_Glossary_A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in ITIL Application Development to represent process outputs and inputs:</span>
</p>
<p><b><span id="User_Manual" itemprop="itemListElement">User Manual</span></b>
</p>
<ul><li itemprop="description">A document for end-users, describing how to use an application or system.
</li></ul>
<p><b><span id="Technical_Administration_Manual" itemprop="itemListElement">Technical/ Administration Manual</span></b>
</p>
<ul><li itemprop="description">A document describing the procedures required to run and maintain a type of application or infrastructure component.
</li></ul>
</div><!-- end of schema.org/ItemList --><p></html>


* [[Media:Itil-application-development.jpg|ITIL Application Development (.JPG)]]
==Roles | Responsibilities==
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development (.PDF)]''


'''<span id="Application Developer">Application Developer - Process Owner</span>'''
*The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. This includes the development and maintenance of custom applications as well as the customization of products from software vendors.


=== ITIL Terms: Application Development and Customization ===
<p>&nbsp;</p>


;<span id="End-User Documentation">End-User Documentation</span>
{| class="wikitable" style="background: white;"
:A document for end-users, describing how to use an application or system.
|-
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="3"|'''<span id="RACI-Matrix-Application-Development">Responsibility Matrix: ITIL Application Development</span>'''
|-
! style="background:#ffffee; width: 65%; text-align:center" | ITIL Role / Sub-Process
! style="background:#eeeeee; font-size: 90%" | [[Application Development and Customization#Application Developer|Application Developer]]
|-
| style="text-align:left;" |[[Application Development and Customization|Application Development]]<br /> ''(no sub-processes specified)''
| A[[Application Development and Customization#Accountable|<small>[1]</small>]]R[[Application Development and Customization#Responsible|<small>[2]</small>]]
|-
|}


;<span id="Operational Documentation">Operational Documentation</span>
'''Remarks'''
:A document describing the procedures required to run and maintain an application or infrastructure component.


<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Application Development process.</span>


== Additional Information on Application Development and Customization ==
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Application Management.</span>


==== ITIL Roles ====
==Notes==


;Application Developer - Process Owner
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
:A role responsible for ensuring that a process is fit for purpose. The Process Owner’s responsibilities include sponsorship, design, and continual improvement of the process and its metrics.
:This role is often assigned to staff holding one of the major Service Management roles (e.g. the Incident Manager is the Process Owner of the Incident Management process).


<p>&nbsp;</p>


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<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Transition|Service Transition]] > [[Application Development and Customization|Application Development and Customization]]</small></i>
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition|Application Development & Customization]][[Category:Application Development & Customization|!]]
[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Transition|Application Development]][[Category:ITIL Application Development|!]]
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Latest revision as of 11:55, 31 December 2023

DE - ES - ITIL Application Developmentdiese Seite auf Deutschesta página en español
DE - ES - ITIL Application Development


Objective: ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.

Part of: Service Transition

Process Owner: Application Developer

 

Process Description

Application Development is barely mentioned in the ITIL books, as ITIL focuses on different topics like service design and rollout. At IT Process Maps we decided to bridge that gap by introducing an Application Management process which takes care of application coding and the customization of software packages.

ITIL Application Development
ITIL Application Development (.pdf)

Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process should be included in any ITIL process structure to make sure there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of ITIL Application Development (.JPG) shows the key information flows (see fig. 1).

Note: ITIL 2011 does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the key activities and assists in identifying the interfaces with other Service Management processes.

The latest edition of ITIL 4 describes the key activities of ITIL application development in the technical management practice of "Software Development and Management".

 

Sub-Processes

No sub-processes are specified for ITIL Application Development.

Definitions

The following ITIL terms and acronyms (information objects) are used in ITIL Application Development to represent process outputs and inputs:

User Manual

  • A document for end-users, describing how to use an application or system.

Technical/ Administration Manual

  • A document describing the procedures required to run and maintain a type of application or infrastructure component.

Roles | Responsibilities

Application Developer - Process Owner

  • The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. This includes the development and maintenance of custom applications as well as the customization of products from software vendors.

 

Responsibility Matrix: ITIL Application Development
ITIL Role / Sub-Process Application Developer
Application Development
(no sub-processes specified) 		A[1]R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Application Development process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Application Management.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Process Description  › Sub-Processes  › Definitions  › Roles

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