KPIs Change Management: Difference between revisions
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Key Performance Indicators for [[Change Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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{| border="1" cellpadding="5" cellspacing="0" | {| border="1" cellpadding="5" cellspacing="0" | ||
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Change Management</b></span> | |||
|- | |- | ||
! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
|- | |- | ||
|Number of Major Changes | |Number of Major Changes | ||
|Number of major changes | | | ||
*Number of major changes assessed by the CAB (Change Advisory Board) | |||
|- | |- | ||
|Number of CAB Meetings | |Number of CAB Meetings | ||
|Number of CAB (Change Advisory Board) meetings | | | ||
*Number of CAB (Change Advisory Board) meetings | |||
|- | |- | ||
|Time for Change | |Time for Change Approval/ Rejection | ||
|Average time from registering an RFC with Change Management until | | | ||
*Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) | |||
|- | |- | ||
|Change Acceptance Rate | |Change Acceptance Rate | ||
|Number of accepted vs. rejected RFCs | | | ||
*Number of accepted vs. rejected RFCs | |||
|- | |||
|Number of Emergency Changes | |||
| | |||
*Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) | |||
|} | |} | ||
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<!-- This page is assigned to the following categories: --> | |||
[[Category:ITIL V3|KPIs Change Management]] | |||
[[Category:ITIL 2011|KPIs Change Management]] | |||
[[Category:KPI (ITIL)|Change Management KPIs]] | |||
[[Category:Service Transition|KPIs Change Management]] | |||
[[Category:Change Management|KPIs Change Management]] | |||
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Latest revision as of 17:26, 17 June 2019
Key Performance Indicators for Change Management from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes |
|
| Number of CAB Meetings |
|
| Time for Change Approval/ Rejection |
|
| Change Acceptance Rate |
|
| Number of Emergency Changes |
|
