IT Facilities Management: Difference between revisions

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'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Facilities Management</i> is to manage the physical environment where the IT infrastructure is located. This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.</span></p>
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>
 
'''Process Owner''': [[IT Facilities Management#Facilities Manager|Facilities Manager]]
 
<p>&nbsp;</p>
 
__TOC__
 
==Process Description==
 
[[Image:It-facilities-management.jpg|right|thumb|500px|alt=ITIL Facilities Management ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:It-facilities-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_facilities_management_itilv3.pdf ITIL Facilities Management (.pdf)]]]
Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the ITIL V3 books.
 
The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview ([[Media:It-facilities-management.jpg|fig. 1]]) shows the key information flows.
 
''Note'': The official ITIL V3 publications present Facilities Management as a "[[ITIL Functions|function]]".
 
==Sub-Processes==
No sub-processes are specified for [[IT Facilities Management|ITIL Facilities Management]].


'''ITIL Version''': ITIL Version 3 (ITIL V3)
<p style="clear:both;">&nbsp;</p>


'''Process Objective''': To manage the physical environment where the IT infrastructure is located. Facilities Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
==Roles | Responsibilities==


'''Part of''': [[ITIL V3 Service Operation|Service Operation]]
'''<span id="Facilities Manager">Facilities Manager - Process Owner</span>'''
*The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
*This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.


'''Process Owner''': [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Facilities Manager]]
<p>&nbsp;</p>


{| class="wikitable" style="background: white;"
|-
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"| '''Responsibility Matrix: ITIL Facilities Management'''
|-
! style="background:#ffffee; width: 65%; text-align:center"| ITIL Role / Sub-Process
! style="background:#eeeeee" | [[IT Facilities Management#Facilities Manager|Facilities Manager]]
|-
|style="text-align:left;" |[[IT Facilities Management|Facilities Management]]<br /> ''(no sub-processes specified)''
| A[[IT Facilities Management#Accountable|<small>[1]</small>]]R[[IT Facilities Management#Responsible|<small>[2]</small>]]
|-
|}


==ITIL V3 vs. ITIL V2: IT Facilities Management==
'''Remarks'''


* IT Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.</span>
* Interfaces between IT Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure


<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.</span>


==Sub-Processes of IT Facilities Management (ITIL V3)==
==Notes==


[[Image:overview_it_facilities_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_facilities_management_itilv3.pdf  Overview of the IT Facilities Management Process, ITIL V3 (.pdf)]]]
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>


* no sub-processes specified
<p>&nbsp;</p>


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==Roles within IT Facilities Management (ITIL V3)==
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* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Facilities Manager]] (Process Owner)
<!-- This page is assigned to the following categories: -->
[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Facilities Management]][[Category:ITIL Facilities Management|!]]
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Latest revision as of 12:57, 31 December 2023

DE - ES - ITIL Facilities Managementdiese Seite auf Deutschesta página en español
DE - ES - ITIL Facilities Management


Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located. This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

Part of: Service Operation

Process Owner: Facilities Manager

 

Process Description

ITIL Facilities Management ITIL
ITIL Facilities Management (.pdf)

Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the ITIL V3 books.

The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview (fig. 1) shows the key information flows.

Note: The official ITIL V3 publications present Facilities Management as a "function".

Sub-Processes

No sub-processes are specified for ITIL Facilities Management.

 

Roles | Responsibilities

Facilities Manager - Process Owner

  • The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
  • This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

 

Responsibility Matrix: ITIL Facilities Management
ITIL Role / Sub-Process Facilities Manager
Facilities Management
(no sub-processes specified) 		A[1]R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Overview  › Process Description  › Roles

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