|
|
(3 intermediate revisions by the same user not shown) |
Line 1: |
Line 1: |
| '''ITIL Process''': [[Service Support]] - [[Change Management - ITIL V2|Change Management]]
| | #REDIRECT [[Checklist Request for Change RFC]] |
| | |
| '''Checklist Category''': [[ITIL-Checklists#Checklists for Change Management|Checklists for Change Management]]
| |
| | |
| | |
| An RFC comprises the following information:
| |
| | |
| * Unique Change ID
| |
| * Initiator of the RFC
| |
| * Date of submission
| |
| * Short description of the Change being applied for
| |
| * Reason for the Change to be implemented (Business Case)
| |
| * Effects upon:
| |
| ** Business areas on the client-side
| |
| ** IT Services
| |
| ** IT Infrastructure components (CIs)
| |
| ** Technology spectrum (is a new technology being introduced?)
| |
| * Risks during the implementation of the Change
| |
| ** Types of risk
| |
| ** Counter-measures (e.g. reversion procedure)
| |
| * Predicted/suggested time schedule for the implementation
| |
| * Resources for the implementation
| |
| ** Required personnel resources (from which areas?)
| |
| ** Estimated work effort for the required personnel resources
| |
| ** Necessary training measures
| |
| *** Users on the client-side
| |
| *** IT Employees
| |
| ** Cost estimate
| |
| ** Statement as to whether the costs are included in the planning of the budget
| |