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<p>&nbsp;</p>
'''<span id="Definition">Definition:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Capacity Plan</i> is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.</span></html>


'''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[Capacity Management]]
'''ITIL Process''': [[ITIL Service Design]] - [[Capacity Management]]


'''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL Service Design|Checklists ITIL Service Design]]
'''ITIL 4 Practice''': Capacity and performance management


'''Source''': Checklist "Capacity Plan" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
'''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates|ITIL Templates]]


<p>&nbsp;</p>
<p>&nbsp;</p>
__TOC__


The ''Capacity Plan'' is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.
==Capacity Plan - Contents==


<p>&nbsp;</p>
[[image:Capacity-plan.jpg|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-plan.jpg|thumb|420px|right|alt=ITIL Capacity Plan|Fig. 1: [[media:Capacity-plan.jpg|ITIL Capacity Plan: Definition and information flow (view full size)]]]]


'''Typically, the Capacity Plan contains the following information:'''
''Typically, the Capacity Plan contains the following information:''


<p>&nbsp;</p>
<p>&nbsp;</p>


==== Capacity Plan - Section 1: Business scenarios ====
==<span id="business-scenarios">Part I: Business scenarios</span>==
 
====Known business initiatives====
# Description of the initiative
# Likely impact on service/ resource capacity and performance
# Proposed measures to cope with extra demand for IT services and resources
## Medium- to long-term proposals
## Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]] of this template)


# Known business initiatives
====Known business volume forecasts====
## Description of the initiative
# Affected service(s)
## Likely impact on service/ resource capacity and performance
# Type of business volume
## Proposed measures to cope with extra demand for IT services and resources
# Likely impact on service/ resource capacity and performance
### Medium- to long-term proposals
# Proposed measures to cope with extra demand for IT services and resources
### Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust service capacity and performance|section 5]] of this template)
## Medium- to long-term proposals
# Known business volume forecasts
## Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]])
## Affected service(s)
## Type of business volume
## Likely impact on service/ resource capacity and performance
## Proposed measures to cope with extra demand for IT services and resources
### Medium- to long-term proposals
### Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust service capacity and performance|section 5]])


<p>&nbsp;</p>
<p>&nbsp;</p>


==== Capacity Plan - Section 2: Forecast of service utilization and performance ====  
==<span id="service-utilization">Part II: Forecast of service utilization and performance</span>==
 
The second part of the Capacity Plan includes details an all service levels monitored by [[Capacity Management]].
 
====Assumptions and database====
Assumptions and data on which the forecast is based.
# Trends in service utilization and performance based on current and historic data (short-, medium- and long-term)
# Capacity and performance thresholds about to be reached
# Exceptional deviations from the baseline
# Forecast data for service utilization from the business side


This section includes details an all service levels monitored by [[Capacity Management]].
====Forecasts====
Short-, medium- and long-term forecasts for service utilization and performance.


# Assumptions and data on which the forecast is based
====Measures to cope with extra demand====
## Trends in service utilization and performance based on current and historic data (short-, medium- and long-term)
Proposed measures to cope with extra demand for IT services and resources.
## Capacity and performance thresholds about to be reached
# Medium- to long-term proposals
## Exceptional deviations from the baseline
# Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]])
## Forecast data for service utilization from the business side
# Short-, medium- and long-term forecasts for service utilization and performance
# Proposed measures to cope with extra demand for IT services and resources
## Medium- to long-term proposals
## Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust service capacity and performance|section 5]])


<p>&nbsp;</p>
<p>&nbsp;</p>


==== Capacity Plan - Section 3: Forecast of resource utilization and performance ====
==<span id="resource-utilization">Part III: Forecast of resource utilization and performance</span>==


This section includes details an all IT resources/ components monitored by [[Capacity Management]].
This section of the Capacity Plan includes details an all IT resources/ components monitored by [[Capacity Management]].


# Assumptions and data on which the forecast is based
====Assumptions and database====
## Trends in resource utilization and performance based on current and historic data (short-, medium- and long-term)
Assumptions and data on which the forecast is based.
## Capacity and performance thresholds about to be reached
# Trends in resource utilization and performance based on current and historic data (short-, medium- and long-term)
## Exceptional deviations from the baseline
# Capacity and performance thresholds about to be reached
## Forecast data for service utilization from the business side
# Exceptional deviations from the baseline
# Short-, medium- and long-term forecasts for resource utilization and performance
# Forecast data for service utilization from the business side
# Proposed measures to cope with extra demand for IT resources
 
## Medium- to long-term proposals
====Forecasts====
## Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust service capacity and performance|section 5]])
Short-, medium- and long-term forecasts for resource utilization and performance.
 
====Measures to cope with extra demand====
Proposed measures to cope with extra demand for IT resources.
# Medium- to long-term proposals
# Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]])


<p>&nbsp;</p>
<p>&nbsp;</p>


==== Capacity Plan - Section 4: Other potential impacts on service capacity and performance ====
==<span id="impacts">Part IV: Other potential impacts on service capacity and performance</span>==
 
# Impact of (changes to) agreed availability, continuity and other service level targets
# Impact of (changes to) agreed availability, continuity and other service level targets
# Impact of regulatory, contractual or organizational changes
# Impact of regulatory, contractual or organizational changes
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<p>&nbsp;</p>
<p>&nbsp;</p>


==== <span id="adjust service capacity and performance">Capacity Plan - Section 5: Overview of planned and ongoing initiatives to adjust service capacity and performance</span> ====
==<span id="adjust-capacity-and-performance">Part V: Initiatives to adjust service capacity and performance</span>==
 
Overview of planned and ongoing initiatives to adjust service capacity and performance.
# Service name  
# Service name  
# Person in charge of the service  
# Person in charge of the service  
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<p>&nbsp;</p>
<p>&nbsp;</p>
==Notes==
<html>Is based on: Checklist &quot;ITIL Capacity Plan&quot; from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference process templates - ITIL V3 (2011 Edition)" class="external text">ITIL Process Map</a></p>
<p>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
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<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan#Part_II:_Forecast_of_service_utilization_and_performance" itemprop="item"><span itemprop="name">Part II: Service utilization</span></a><meta itemprop="position" content="2" /></span> ›
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<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan#Part_III:_Forecast_of_resource_utilization_and_performance" itemprop="item"><span itemprop="name">Part III: Resource utilization</span></a><meta itemprop="position" content="3" /></span>
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<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3|Capacity Plan]]
[[Category:ITIL 2011|Capacity Plan]]
[[Category:Checklist (ITIL)|Capacity Plan]]
[[Category:Checklist (ITIL)|Capacity Plan]]
[[Category:Template (ITIL)|Capacity Plan]]
[[Category:Service Design|Capacity Plan]]
[[Category:Service Design|Capacity Plan]]
[[Category:Capacity Management|Capacity Plan]]
[[Category:Capacity Management|Capacity Plan]]
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Latest revision as of 12:07, 31 December 2023

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DE - ES - Checklist ITIL Capacity Plan - Template ITIL Capacity Plan


Definition: The Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.

ITIL Process: ITIL Service Design - Capacity Management

ITIL 4 Practice: Capacity and performance management

Checklist Category: ITIL Templates

 

Capacity Plan - Contents

ITIL Capacity Plan
Fig. 1: ITIL Capacity Plan: Definition and information flow (view full size)

Typically, the Capacity Plan contains the following information:

 

Part I: Business scenarios

Known business initiatives

  1. Description of the initiative
  2. Likely impact on service/ resource capacity and performance
  3. Proposed measures to cope with extra demand for IT services and resources
    1. Medium- to long-term proposals
    2. Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in section 5 of this template)

Known business volume forecasts

  1. Affected service(s)
  2. Type of business volume
  3. Likely impact on service/ resource capacity and performance
  4. Proposed measures to cope with extra demand for IT services and resources
    1. Medium- to long-term proposals
    2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)

 

Part II: Forecast of service utilization and performance

The second part of the Capacity Plan includes details an all service levels monitored by Capacity Management.

Assumptions and database

Assumptions and data on which the forecast is based.

  1. Trends in service utilization and performance based on current and historic data (short-, medium- and long-term)
  2. Capacity and performance thresholds about to be reached
  3. Exceptional deviations from the baseline
  4. Forecast data for service utilization from the business side

Forecasts

Short-, medium- and long-term forecasts for service utilization and performance.

Measures to cope with extra demand

Proposed measures to cope with extra demand for IT services and resources.

  1. Medium- to long-term proposals
  2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)

 

Part III: Forecast of resource utilization and performance

This section of the Capacity Plan includes details an all IT resources/ components monitored by Capacity Management.

Assumptions and database

Assumptions and data on which the forecast is based.

  1. Trends in resource utilization and performance based on current and historic data (short-, medium- and long-term)
  2. Capacity and performance thresholds about to be reached
  3. Exceptional deviations from the baseline
  4. Forecast data for service utilization from the business side

Forecasts

Short-, medium- and long-term forecasts for resource utilization and performance.

Measures to cope with extra demand

Proposed measures to cope with extra demand for IT resources.

  1. Medium- to long-term proposals
  2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)

 

Part IV: Other potential impacts on service capacity and performance

  1. Impact of (changes to) agreed availability, continuity and other service level targets
  2. Impact of regulatory, contractual or organizational changes
  3. Impact of new technologies and techniques becoming available

 

Part V: Initiatives to adjust service capacity and performance

Overview of planned and ongoing initiatives to adjust service capacity and performance.

  1. Service name
  2. Person in charge of the service
  3. Person in charge of the initiative to adjust capacities/ performance
  4. Reason/ business case for the measure
  5. Details on the measure
    1. Affected infrastructure components
    2. Activities to be carried out
    3. Time schedule
    4. Costs and resources
    5. Possible alternatives
    6. Current status

 

Notes

Is based on: Checklist "ITIL Capacity Plan" from the ITIL Process Map

By:  Stefan Kempter , IT Process Maps.

 

Part I: Business scenarios › Part II: Service utilization › Part III: Resource utilization

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