CSI Monitoring: Difference between revisions

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'''ITIL Version''': ITIL Version 3 (ITIL V3)
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'''Process Objective''': To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the ITIL process <i>'Monitoring of CSI Initiatives'</i> is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.</span></p>
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html>


'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]
'''Process Owner''': [[CSI Monitoring#CSI Manager|CSI Manager]]


'''Process Owner''': [[Roles within ITIL V3#CSI Manager|CSI Manager]]
<p>&nbsp;</p>


==Process Description==


==ITIL V3 vs. ITIL V2: CSI Monitoring==
[[Image:Itil-csi-monitoring.jpg|right|thumb|500px|alt=ITIL CSI Monitoring|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi-monitoring.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.pdf)]]]
A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.


* ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2|Service Level Management]] process, for example holding [[ITIL Glossary#Service Review|Service Reviews]] and managing a [[ITIL Glossary# Service Improvement Plan (SIP)|Service Improvement Plan]]
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]] shows the key information flows (see fig. 1).
* ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.


[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices|general management practice]] of "[[ITIL_CSI_-_Continual_Service_Improvement#ITIL_4_Continual_Improvement|Continual improvement]]".


==Sub-Processes of CSI Monitoring (ITIL V3)==
==Sub-Processes==


[[Image:Overview_csi_monitoring_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf  Overview of the CSI Monitoring Process, ITIL V3 (.pdf)]]]
No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].
<p style="clear:both;">&nbsp;</p>


* no sub-processes specified
==Roles | Responsibilities==


<br style="clear:both;"/>
'''<span id="CSI Manager">CSI Manager - Process Owner</span>'''
*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
 
<p>&nbsp;</p>
 
{| class="wikitable" style="background: white;"
|-
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"| '''Responsibility Matrix: Monitoring of CSI Initiatives'''
|-
! style="background:#ffffee; width: 70%; text-align:center" | ITIL Role / Sub-Process
! style="background:#eeeeee; font-size: 90%" | [[CSI Monitoring#CSI Manager|CSI Manager]]
|-
|style="text-align:left;" |[[CSI Monitoring|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)''
| A[[#Accountable|<small>[1]</small>]]R[[#Responsible|<small>[2]</small>]]
|-
|}
 
'''Remarks'''
 
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.</span>
 
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span>
 
==Notes==
 
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>


==Roles within CSI Monitoring (ITIL V3)==
<p>&nbsp;</p>


* [[Roles within ITIL V3#CSI Manager|CSI Manager]] (Process Owner)
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==Related ITIL Glossary Terms==
<!-- This page is assigned to the following categories: -->
* no specific glossary terms assigned
[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
<!-- --- -->

Latest revision as of 12:58, 31 December 2023

DE - ES - CSI Monitoringdiese Seite auf Deutschesta página en español
DE - ES - CSI Monitoring


Objective: The objective of the ITIL process 'Monitoring of CSI Initiatives' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

Part of: Continual Service Improvement

Process Owner: CSI Manager

 

Process Description

ITIL CSI Monitoring
ITIL CSI Monitoring (.pdf)

A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.

To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of ITIL CSI Monitoring (.JPG) shows the key information flows (see fig. 1).

ITIL 4 describes these key activities in the general management practice of "Continual improvement".

Sub-Processes

No sub-processes are specified for ITIL CSI Monitoring.

 

Roles | Responsibilities

CSI Manager - Process Owner

  • The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

 

Responsibility Matrix: Monitoring of CSI Initiatives
ITIL Role / Sub-Process CSI Manager
Monitoring of CSI Initiatives
(no sub-processes specified) 		A[1]R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Process Description  › Sub-Processes  › Roles

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