IT Facilities Management: Difference between revisions
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<itpmch><title>IT Facilities Management | IT Process Wiki</title> | <itpmch><title>IT Facilities Management | IT Process Wiki</title> | ||
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'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Facilities Management</i> is to manage the physical environment where the IT infrastructure is located. This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.</span></p> | |||
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Facilities Management</i> is to manage the physical environment where the IT infrastructure is located. | |||
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html> | <p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html> | ||
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==Process Description== | ==Process Description== | ||
[[Image:It-facilities-management.jpg|right|thumb| | [[Image:It-facilities-management.jpg|right|thumb|500px|alt=ITIL Facilities Management ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:It-facilities-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_facilities_management_itilv3.pdf ITIL Facilities Management (.pdf)]]] | ||
Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the ITIL V3 books. | |||
The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview ([[Media:It-facilities-management.jpg|fig. 1]]) shows the key information flows. | |||
''Note'': The official ITIL V3 publications present Facilities Management as a "[[ITIL Functions|function]]". | |||
==Sub-Processes== | ==Sub-Processes== | ||
No sub-processes are specified for [[IT Facilities Management|ITIL Facilities Management]]. | No sub-processes are specified for [[IT Facilities Management|ITIL Facilities Management]]. | ||
<p | <p style="clear:both;"> </p> | ||
==Roles | Responsibilities== | ==Roles | Responsibilities== | ||
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<p> </p> | <p> </p> | ||
{| | {| class="wikitable" style="background: white;" | ||
|- | |- | ||
|style=" | |+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"| '''Responsibility Matrix: ITIL Facilities Management''' | ||
|- | |- | ||
!style="background:#ffffee; width: 65%; text-align:center"| ITIL Role / Sub-Process | ! style="background:#ffffee; width: 65%; text-align:center"| ITIL Role / Sub-Process | ||
! style="background:# | ! style="background:#eeeeee" | [[IT Facilities Management#Facilities Manager|Facilities Manager]] | ||
|- | |- | ||
|style="text-align:left;" |[[IT Facilities Management|Facilities Management]]<br /> ''(no sub-processes specified)'' | |style="text-align:left;" |[[IT Facilities Management|Facilities Management]]<br /> ''(no sub-processes specified)'' | ||
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|- | |- | ||
|} | |} | ||
'''Remarks''' | '''Remarks''' | ||
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<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.</span> | <span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.</span> | ||
==Notes== | ==Notes== | ||
<html>By:  Stefan Kempter <a rel="author" href="https:// | <html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | ||
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[[Category:ITIL | [[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Facilities Management]][[Category:ITIL Facilities Management|!]] | ||
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Latest revision as of 12:57, 31 December 2023
Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located. This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
Part of: Service Operation
Process Owner: Facilities Manager
Process Description
Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the ITIL V3 books.
The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview (fig. 1) shows the key information flows.
Note: The official ITIL V3 publications present Facilities Management as a "function".
Sub-Processes
No sub-processes are specified for ITIL Facilities Management.
Roles | Responsibilities
Facilities Manager - Process Owner
- The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
- This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
| ITIL Role / Sub-Process | Facilities Manager |
|---|---|
| Facilities Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.
Notes
By: Stefan Kempter 
, IT Process Maps.
Overview › Process Description › Roles
