KPIs Service Validation and Testing: Difference between revisions

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'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Service Validation and Testing]]
Key Performance Indicators for [[Service Validation and Testing]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


'''Source''': Key Performance Indicators for ITIL Service Validation and Testing from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
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{| border="1" cellpadding="5" cellspacing="0"
{| border="1" cellpadding="5" cellspacing="0" align="center"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Validation and Testing</b></span>
|-
|-
! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="70%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Percentage of Failed Release Component Acceptance Tests
|Percentage of failed Release Component Acceptance Tests
|Percentage of release components which fail to pass acceptance tests
|
*Percentage of release components which fail to pass acceptance tests
|-
|-
|Number of Identified Errors
|Number of identified Errors
|Number of identified errors during release testing
|
* per release
*Number of identified errors during release testing
**per release
|-
|-
|Time for Error Fixing
|Time for Error Fixing
|Time until re-submission of fixed release components
|
*Time until re-submission of fixed release components
|-
|-
|Incidents Caused by New Releases
|Incidents caused by New Releases
|Number of Incidents attributable to new releases
|
*Number of Incidents attributable to new releases
|-
|-
|Percentage of Failed Service Acceptance Tests
|Percentage of failed Service Acceptance Tests
|Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off
|
*Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off
|}
|}


 
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&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
 
 


<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3|KPIs Service Validation & Testing]]
[[Category:ITIL V3|KPIs Service Validation & Testing]]
[[Category:ITIL 2011|KPIs Service Validation & Testing]]
[[Category:KPI (ITIL)|Service Validation & Testing KPIs]]
[[Category:KPI (ITIL)|Service Validation & Testing KPIs]]
[[Category:Service Transition|KPIs Service Validation & Testing]]
[[Category:Service Transition|KPIs Service Validation & Testing]]
[[Category:Service Validation & Testing|KPIs Service Validation & Testing]]
[[Category:Service Validation & Testing|KPIs Service Validation & Testing]]
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Latest revision as of 16:35, 17 June 2019

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KPI's Service Validation and Testing
KPI's Service Validation and Testing


Key Performance Indicators for Service Validation and Testing from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Validation and Testing
Key Performance Indicator (KPI) Definition
Percentage of failed Release Component Acceptance Tests
  • Percentage of release components which fail to pass acceptance tests
Number of identified Errors
  • Number of identified errors during release testing
    • per release
Time for Error Fixing
  • Time until re-submission of fixed release components
Incidents caused by New Releases
  • Number of Incidents attributable to new releases
Percentage of failed Service Acceptance Tests
  • Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off

 

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