KPIs Service Portfolio Management: Difference between revisions
From IT Process Wiki
mNo edit summary |
No edit summary |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
< | <itpmch><title>KPIs Service Portfolio Management | IT Process Wiki</title> | ||
<meta name="keywords" content="kpi service portfolio management, kpis service portfolio management, itil service portfolio management kpi" /> | |||
<meta name="description" content="Service Portfolio Management: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
</itpmch> | |||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki- | Image:ITIL-Wiki-share.jpg|right|share this page|141px | ||
default [https://wiki.de.it-processmaps.com/index.php/ | rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Portfolio_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn] | ||
rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Portfolio_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Service%20Portfolio%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter] | |||
desc none | |||
</imagemap> | |||
<imagemap> | |||
Image:ITIL-Wiki-deutsch.jpg|KPI's Service Portfolio Management | |||
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Portfolio_Management diese Seite auf Deutsch] | |||
desc none | desc none | ||
</imagemap> | </imagemap> | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
Key Performance Indicators for [[Service Portfolio Management]] and [[ITIL Strategy Management|Strategy Management for IT Services]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
<p> </p> | <p> </p> | ||
<p> </p> | <p> </p> | ||
{| border="1" cellpadding="5" cellspacing="0" | {| border="1" cellpadding="5" cellspacing="0" | ||
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Portfolio Management</b></span> | |||
|- | |- | ||
! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
|- | |- | ||
|Number of Planned New Services | |Number of Planned New Services | ||
| Line 34: | Line 44: | ||
|Number of customers which were lost to competing service providers | |Number of customers which were lost to competing service providers | ||
|} | |} | ||
<p> </p> | <p> </p> | ||
Latest revision as of 17:34, 17 June 2019
Key Performance Indicators for Service Portfolio Management and Strategy Management for IT Services from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Planned New Services | Percentage of new services which are developed following a strategic review |
| Number of Unplanned New Services | Percentage of new services which are developed without being triggered by strategic reviews |
| Number of Strategic Initiatives | Number of strategic initiatives launched from the Service Portfolio Management process |
| Number of new Customers | Number of newly won customers |
| Number of lost Customers | Number of customers which were lost to competing service providers |
