KPIs Service Portfolio Management: Difference between revisions
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<meta name="description" content="Service Portfolio Management: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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Key Performance Indicators for [[Service Portfolio Management]] and [[ITIL Strategy Management|Strategy Management for IT Services]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Portfolio Management</b></span> | |||
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! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
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|Number of Planned New Services | |Number of Planned New Services | ||
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|Number of customers which were lost to competing service providers | |Number of customers which were lost to competing service providers | ||
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Latest revision as of 16:34, 17 June 2019
Key Performance Indicators for Service Portfolio Management and Strategy Management for IT Services from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Planned New Services | Percentage of new services which are developed following a strategic review |
| Number of Unplanned New Services | Percentage of new services which are developed without being triggered by strategic reviews |
| Number of Strategic Initiatives | Number of strategic initiatives launched from the Service Portfolio Management process |
| Number of new Customers | Number of newly won customers |
| Number of lost Customers | Number of customers which were lost to competing service providers |
