KPIs Process Evaluation: Difference between revisions
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< | <itpmch><title>KPIs Process Evaluation | IT Process Wiki</title> | ||
<meta name="keywords" content="kpi process evaluation, kpis process evaluation, itil process evaluation kpi" /> | |||
<meta name="description" content="Process Evaluation: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Process Evaluation | Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Process Evaluation | ||
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Key Performance Indicators for [[Process Evaluation]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Process Evaluation</b></span> | |||
|- | |- | ||
! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
|- | |- | ||
| Number of Process Benchmarkings, Maturity Assessments, and Audits | | Number of Process Benchmarkings, Maturity Assessments, and Audits | ||
| Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period | | | ||
*Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period | |||
|- | |- | ||
| Number of Process Evaluations | | Number of Process Evaluations | ||
| Number of formal Service Evaluations carried out | | | ||
*Number of formal Service Evaluations carried out | |||
|- | |- | ||
| Number of identified Weaknesses | | Number of identified Weaknesses | ||
| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives | | | ||
*Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives | |||
|- | |- | ||
|Number of CSI Initiatives | |Number of CSI Initiatives | ||
|Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations | | | ||
*Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations | |||
|- | |- | ||
|Number of completed CSI Initiatives | |Number of completed CSI Initiatives | ||
|Number of CSI initiatives which were completed during the reporting period | | | ||
*Number of CSI initiatives which were completed during the reporting period | |||
|} | |} | ||
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Latest revision as of 16:31, 17 June 2019
Key Performance Indicators for Process Evaluation from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Process Benchmarkings, Maturity Assessments, and Audits |
|
| Number of Process Evaluations |
|
| Number of identified Weaknesses |
|
| Number of CSI Initiatives |
|
| Number of completed CSI Initiatives |
|
