KPIs Change Management: Difference between revisions
From IT Process Wiki
No edit summary |
No edit summary |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
< | <itpmch><title>KPIs Change Management | IT Process Wiki</title> | ||
<meta name="keywords" content="kpi change management, kpis change management, itil change kpi" /> | |||
<meta name="description" content="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
</itpmch> | |||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki- | Image:ITIL-Wiki-share.jpg|right|share this page|141px | ||
rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Change_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn] | |||
rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Change_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Change%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter] | |||
desc none | |||
</imagemap> | |||
<imagemap> | |||
Image:ITIL-Wiki-deutsch.jpg|KPI's Change Management | |||
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Change_Management diese Seite auf Deutsch] | default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Change_Management diese Seite auf Deutsch] | ||
desc none | desc none | ||
| Line 7: | Line 16: | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
Key Performance Indicators for [[Change Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
<p> </p> | <p> </p> | ||
<p> </p> | <p> </p> | ||
{| border="1" cellpadding="5" cellspacing="0" | {| border="1" cellpadding="5" cellspacing="0" | ||
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Change Management</b></span> | |||
|- | |- | ||
! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
|- | |- | ||
|Number of Major Changes | |Number of Major Changes | ||
|Number of major changes assessed by the CAB (Change Advisory Board) | | | ||
*Number of major changes assessed by the CAB (Change Advisory Board) | |||
|- | |- | ||
|Number of CAB Meetings | |Number of CAB Meetings | ||
|Number of CAB (Change Advisory Board) meetings | | | ||
*Number of CAB (Change Advisory Board) meetings | |||
|- | |- | ||
|Time for Change Approval/ Rejection | |Time for Change Approval/ Rejection | ||
|Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) | | | ||
*Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) | |||
|- | |- | ||
|Change Acceptance Rate | |Change Acceptance Rate | ||
|Number of accepted vs. rejected RFCs | | | ||
*Number of accepted vs. rejected RFCs | |||
|- | |- | ||
|Number of Emergency Changes | |Number of Emergency Changes | ||
|Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) | | | ||
*Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) | |||
|} | |} | ||
<p> </p> | <p> </p> | ||
Latest revision as of 16:26, 17 June 2019
Key Performance Indicators for Change Management from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes |
|
| Number of CAB Meetings |
|
| Time for Change Approval/ Rejection |
|
| Change Acceptance Rate |
|
| Number of Emergency Changes |
|
