KPIs Change Management: Difference between revisions

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<seo metakeywords="kpi change management, kpis change management, itil change kpi" metadescription="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
<itpmch><title>KPIs Change Management | IT Process Wiki</title>
<meta name="keywords" content="kpi change management, kpis change management, itil change kpi" />
<meta name="description" content="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
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Image:ITIL-Wiki-deutsch.jpg|right|KPI's Change Management
Image:ITIL-Wiki-deutsch.jpg|right|KPI's Change Management
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'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Change Management]]
Key Performance Indicators for [[Change Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
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{| border="1" cellpadding="5" cellspacing="0"
{| border="1" cellpadding="5" cellspacing="0" align="center"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Change Management</b></span>
|-
|-
! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="70%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Number of Major Changes
|Number of Major Changes
|Number of major changes, which necessitate approval by the CAB (Change Advisory Board)
|
*Number of major changes assessed by the CAB (Change Advisory Board)
|-
|-
|Number of CAB Meetings
|Number of CAB Meetings
|Number of CAB (Change Advisory Board) meetings
|
*Number of CAB (Change Advisory Board) meetings
|-
|-
|Time for Change Clearance
|Time for Change Approval/ Rejection
|Average time from registering an RFC with Change Management until Change clearance
|
*Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)
|-
|-
|Change Acceptance Rate
|Change Acceptance Rate
|Number of accepted vs. rejected RFCs
|
*Number of accepted vs. rejected RFCs
|-
|Number of Emergency Changes
|
*Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)
|}
|}


 
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&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
 
 


<!-- This page is assigned to the following categories: -->
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[[Category:ITIL V3|KPIs Change Management]]
[[Category:ITIL V3|KPIs Change Management]]
[[Category:ITIL 2011|KPIs Change Management]]
[[Category:KPI (ITIL)|Change Management KPIs]]
[[Category:KPI (ITIL)|Change Management KPIs]]
[[Category:Service Transition|KPIs Change Management]]
[[Category:Service Transition|KPIs Change Management]]
[[Category:Change Management|KPIs Change Management]]
[[Category:Change Management|KPIs Change Management]]
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Latest revision as of 16:26, 17 June 2019

KPI's Change Management
KPI's Change Management


Key Performance Indicators for Change Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Change Management
Key Performance Indicator (KPI) Definition
Number of Major Changes
  • Number of major changes assessed by the CAB (Change Advisory Board)
Number of CAB Meetings
  • Number of CAB (Change Advisory Board) meetings
Time for Change Approval/ Rejection
  • Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)
Change Acceptance Rate
  • Number of accepted vs. rejected RFCs
Number of Emergency Changes
  • Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)

 

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