KPIs Availability Management: Difference between revisions

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<seo metakeywords="kpi availability management, kpis availability management, itil availability kpi" metadescription="Availability Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
<itpmch><title>KPIs Availability Management | IT Process Wiki</title>
<meta name="keywords" content="kpi availability management, kpis availability management, itil availability kpi" />
<meta name="description" content="Availability Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
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Image:ITIL-Wiki-deutsch.jpg|right|KPI's Availability Management
Image:ITIL-Wiki-deutsch.jpg|right|KPI's Availability Management
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'''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[Availability Management]]
Key Performance Indicators for [[Availability Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


'''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Availability Management</b></span>
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Service Availability
|Service Availability
|Availability of IT Services relative to the availability agreed in SLAs and OLAs
|
*Availability of IT Services relative to the availability agreed in SLAs and OLAs
|-
|-
|Number of Service Interruptions
|Number of Service Interruptions
|Number of service interruptions
|
*Number of service interruptions
|-
|-
|Duration of Service Interruptions
|Duration of Service Interruptions
|Average duration of service interruptions
|
*Average duration of service interruptions
|-
|-
|Availability Monitoring
|Availability Monitoring
|Percentage of services and infrastructure components under availability monitoring
|
*Percentage of services and infrastructure components under availability monitoring
|-
|-
|Availability Measures
|Availability Measures
|Number of implemented measures with the objective of increasing availability
|
*Number of implemented measures with the objective of increasing availability
|}
|}


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&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
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Latest revision as of 17:19, 17 June 2019

KPI's Availability Management
KPI's Availability Management


Key Performance Indicators for Availability Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Availability Management
Key Performance Indicator (KPI) Definition
Service Availability
  • Availability of IT Services relative to the availability agreed in SLAs and OLAs
Number of Service Interruptions
  • Number of service interruptions
Duration of Service Interruptions
  • Average duration of service interruptions
Availability Monitoring
  • Percentage of services and infrastructure components under availability monitoring
Availability Measures
  • Number of implemented measures with the objective of increasing availability

 

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