KPIs Availability Management: Difference between revisions

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Key Performance Indicators for [[Availability Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


'''ITIL Process''': [[Service Delivery]] - [[Availability Management]]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


<p>&nbsp;</p>
<p>&nbsp;</p>


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{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Availability Management</b></span>
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|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Service Availability
|Service Availability
|Availability of IT Services relative to the availability agreed in SLAs
|
*Availability of IT Services relative to the availability agreed in SLAs and OLAs
|-
|Number of Service Interruptions
|
*Number of service interruptions
|-
|-
|Duration of Service Interruptions
|Duration of Service Interruptions
|Average duration of interruptions to IT-Services
|
|-
*Average duration of service interruptions
|Number of Service Interruptions
|Number of interruptions to the IT Services
|-
|-
|Availability Monitoring
|Availability Monitoring
|Percentage of relevant infrastructure components, of which the availability is automatically monitored
|
*Percentage of services and infrastructure components under availability monitoring
|-
|-
|Availability Measures
|Availability Measures
|Number of implemented measures with the objective of increasing availability
|
*Number of implemented measures with the objective of increasing availability
|}
|}
<p>&nbsp;</p>
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3|KPIs Availability Management]]
[[Category:ITIL 2011|KPIs Availability Management]]
[[Category:KPI (ITIL)|Availability Management KPIs]]
[[Category:Service Design|KPIs Availability Management]]
[[Category:Availability Management|KPIs Availability Management]]
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Latest revision as of 17:19, 17 June 2019

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KPI's Availability Management
KPI's Availability Management


Key Performance Indicators for Availability Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Availability Management
Key Performance Indicator (KPI) Definition
Service Availability
  • Availability of IT Services relative to the availability agreed in SLAs and OLAs
Number of Service Interruptions
  • Number of service interruptions
Duration of Service Interruptions
  • Average duration of service interruptions
Availability Monitoring
  • Percentage of services and infrastructure components under availability monitoring
Availability Measures
  • Number of implemented measures with the objective of increasing availability

 

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