Checklist CMDB Audit Protocol: Difference between revisions

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'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Configuration Management
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Configuration Management


'''Source''': Checklist "CMDB Audit Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "CMDB Audit Report" from the ITIL Process Map V2  | ⯈  [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


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Latest revision as of 19:02, 29 March 2019

Checklist CMDB Audit Report - Template CMDB Audit Report
Checklist CMDB Audit Report - Template CMDB Audit Report


 

ITIL Process: ITIL Service Transition - Configuration Management

Checklist Category: ITIL Templates - Configuration Management

Source: Checklist "CMDB Audit Report" from the ITIL Process Map V2  | ⯈  ITIL Process Map V3

 

The following information is recorded within the CMDB Audit Report:

  • Date and time of the audit
  • Person in charge
  • Audited area of the CMDB (types of CIs, which were audited)
  • Audited area of business (organizational areas or departments, in which the audit was carried out)
  • Method of audit (i.e. based on automated tools, manual audit)
  • Results of the audit
    • Revealed differences between CMDB and actual CIs installed
    • Effects of the deviations
    • Corrections carried out to the CMDB
  • Improvement potentials
    • Reasons for the revealed differences between CMDB and actual CIs installed
    • Measures for the future avoidance of the differences
      • Description
      • Person in charge

 

By:  Stefan Kempter , IT Process Maps.

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