Checklist Closure of a Problem: Difference between revisions

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'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management


'''Source''': Checklist "Closure of a Problem" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "Closure of a Problem" from the ITIL Process Map V2  | ⯈  [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


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Latest revision as of 19:59, 29 March 2019

Checklist Closure of a Problem - Template Closure of a Problem
Checklist Closure of a Problem - Template Closure of a Problem


 

ITIL Process: ITIL Service Operation - Problem Management

Checklist Category: ITIL Templates - Problem Management

Source: Checklist "Closure of a Problem" from the ITIL Process Map V2  | ⯈  ITIL Process Map V3

 

The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:

  • Protocol of actions
    • Person in charge
    • Support group
    • Time and date
    • Description of the activity
  • History of the change in status, e.g.
    • „New“ into „Initial Analysis Completed“
    • „Initial Analysis Completed“ into „Assigned to Specialists“
    • ...
    • „Resolved“ into „Closed“
  • Documentation of the root cause of the Problem (Known Error)
  • Documentation of possible Workarounds
  • Documentation of the applied (causal) resolution
  • Date of Problem resolution
  • Date of Problem closure

 

By:  Stefan Kempter , IT Process Maps.

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