Checklist Closure of a Problem: Difference between revisions

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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem
Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem
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'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]
'''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]]


'''Source''': Checklist "Closure of a Problem" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management


'''Source''': Checklist "Closure of a Problem" from the ITIL Process Map V2 &nbsp;| &#11208;&nbsp; [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


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The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:
The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:
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* Date of Problem closure
* Date of Problem closure


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<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>


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Latest revision as of 19:59, 29 March 2019

Checklist Closure of a Problem - Template Closure of a Problem
Checklist Closure of a Problem - Template Closure of a Problem


 

ITIL Process: ITIL Service Operation - Problem Management

Checklist Category: ITIL Templates - Problem Management

Source: Checklist "Closure of a Problem" from the ITIL Process Map V2  | ⯈  ITIL Process Map V3

 

The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:

  • Protocol of actions
    • Person in charge
    • Support group
    • Time and date
    • Description of the activity
  • History of the change in status, e.g.
    • „New“ into „Initial Analysis Completed“
    • „Initial Analysis Completed“ into „Assigned to Specialists“
    • ...
    • „Resolved“ into „Closed“
  • Documentation of the root cause of the Problem (Known Error)
  • Documentation of possible Workarounds
  • Documentation of the applied (causal) resolution
  • Date of Problem resolution
  • Date of Problem closure

 

By:  Stefan Kempter , IT Process Maps.

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