Checklist Closure of a Problem: Difference between revisions
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<itpmch><title>Checklist Closure of a Problem | IT Process Wiki</title> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Schließen_eines_Problems diese Seite auf Deutsch] | |||
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'''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]] | |||
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management | |||
'''Source''': Checklist "Closure of a Problem" from the ITIL Process Map V2 | ⯈ [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | |||
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The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: | The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: | ||
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* Date of Problem resolution | * Date of Problem resolution | ||
* Date of Problem closure | * Date of Problem closure | ||
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<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | |||
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[[Category:Checklist (ITIL)|Problem Closure]] | |||
[[Category:Problem Management|Problem Closure]] | |||
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Latest revision as of 19:59, 29 March 2019
ITIL Process: ITIL Service Operation - Problem Management
Checklist Category: ITIL Templates - Problem Management
Source: Checklist "Closure of a Problem" from the ITIL Process Map V2 | ⯈ ITIL Process Map V3
The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:
- Protocol of actions
- Person in charge
- Support group
- Time and date
- Description of the activity
- History of the change in status, e.g.
- „New“ into „Initial Analysis Completed“
- „Initial Analysis Completed“ into „Assigned to Specialists“
- ...
- „Resolved“ into „Closed“
- Documentation of the root cause of the Problem (Known Error)
- Documentation of possible Workarounds
- Documentation of the applied (causal) resolution
- Date of Problem resolution
- Date of Problem closure
By: Stefan Kempter 
, IT Process Maps.
