Checklist Request for Change (RFC): Difference between revisions

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'''ITIL Process''': [[Service Support]] - [[Change Management - ITIL V2|Change Management]]
#REDIRECT [[Checklist Request for Change RFC]]
 
'''Checklist Category''': [[ITIL-Checklists#Checklists for Change Management|Checklists for Change Management]]
 
 
An RFC comprises the following information:
 
* Unique Change ID
* Initiator of the RFC
* Date of submission
* Short description of the Change being applied for
* Reason for the Change to be implemented (Business Case)
* Effects upon:
** Business areas on the client-side
** IT Services
** IT Infrastructure components (CIs)
** Technology spectrum (is a new technology being introduced?)
* Risks during the implementation of the Change
** Types of risk
** Counter-measures (e.g. reversion procedure)
* Predicted/suggested time schedule for the implementation
* Resources for the implementation
** Required personnel resources (from which areas?)
** Estimated work effort for the required personnel resources
** Necessary training measures
*** Users on the client-side
*** IT Employees
** Cost estimate
** Statement as to whether the costs are included in the planning of the budget

Latest revision as of 19:19, 12 January 2013

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