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| '''ITIL Process''': ITIL V2 [[Service Support]] - [[Service Desk and Incident Management]]
| | #REDIRECT [[Checklist Incident Record]] |
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| '''Checklist Category''': [[ITIL-Checklists#Checklists for Service Desk and Incident Management|Checklists for Service Desk and Incident Management]]
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| '''Source''': Checklist "Incident Record" from the [[ITIL Implementation with Process Templates|ITIL Process Map V2]]
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| The following data is recorded during the registration of an Incident:
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| * Unique ID of the Incident (usually allocated automatically by the system)
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| * Date and time of the creation (usually allocated automatically by the system)
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| * Service Desk agent responsible for the registration
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| * Caller/ User data
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| * Incident type (Service Interruption, Service Request)
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| * Description of symptoms
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| * Affected IT Service(s)
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| * Relevant SLAs
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| * Relationship to CIs
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| * Product category, usually selected from a category-tree according to the following example:
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| ** Client PC
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| *** Standard configuration 1
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| *** ...
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| ** Printer
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| *** Manufacturer 1
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| *** ...
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| ** Incident category, i.e.
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| *** Hardware error
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| *** Software error
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| *** ...
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| * Link/ Attribution to another Incident (if a similar outstanding Incident exists, to which the new Incident is able to be attributed)
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