View source for ITIL Glossary/ ITIL Terms T

<itpmch><title>ITIL Glossary/ ITIL Terms T | IT Process Wiki</title>
<meta name="keywords" content="ITIL glossary definitions acronyms meanings terms words itsm it-service-management T" />
<meta name="description" content="Use this ITIL Glossary to look up the definitions of ITIL terms starting with the letter T: Technical/ Administration Manual, ..., Test Report." /> 
</itpmch>

__NOTOC__
<imagemap>
Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb
default [[ITIL Glossary]]
desc bottom-left
</imagemap>

{|
|-
| style="border-bottom:1px solid grey" |<strong>ITIL Glossary Terms</strong>
|}

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]]

[[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index:

{|
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']]
|}
{|
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']] |||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']] |||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']] |||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']] |||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']] |||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']] |||| '''G''' |||| '''H''' |||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']] |||| '''J''' |||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']] |||| '''L''' |||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']]
|- 
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']] |||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']] |||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']] |||| '''Q''' |||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']] |||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']] |||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']] |||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']] |||| '''V''' |||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']] |||| '''X''' |||| '''Y''' |||| '''Z'''
|}

<p>&nbsp;</p>
<p><span id="top-t">&nbsp;</span></p>

===ITIL Terms beginning with <big>T</big>===
----

Please click on one of the terms to see its definition.

<p>&nbsp;</p>

*[[#Technical/ Administration Manual|Technical/ Administration Manual]]
*[[#Technical Analyst|Technical Analyst]]
*[[#Technical Management|Technical Management]]
*[[#Test and QS Manager|Test and QS Manager]]
*[[#Test Manager|Test Manager]]
*[[#Test Model|Test Model]]
*[[#Test Report|Test Report]]
*[[#Transition Planning and Support|Transition Planning and Support]]

<p>&nbsp;</p>

==Definitions==

====Technical/ Administration Manual====
*A document describing the procedures required to run and maintain a type of application or infrastructure component.
*&#8594; ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Application Development and Customization|Application Development]]

====Technical Analyst====
*&#8594; Roles within ITIL, [[ITIL Roles#Technical Analyst|Technical Analyst]]
*The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. 
*There is typically one Technical Analyst or team of analysts for every key technology area. 
*This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. 
*It is also responsible for developing the skills required to operate the IT infrastructure.

====Technical Management====
*&#8594; ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] >  [[ITIL Technical Management|Technical Management]]

====Test and QS Manager====
*As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process. 
*This role is therefore always used when applications or infrastructure components must be subjected to testing.
*&#8594; Roles within ITIL V2: Roles outside of IT Service Management 

====Test Manager====
*&#8594; Roles within ITIL, [[ITIL Roles#Test Manager|Test Manager]]
*The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.

====Test Model====
*A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the [[ITIL_Glossary/_ITIL_Terms_P#Project Plan|Project Plan]]. 
*Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts. 
*&#8594; ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Service Validation and Testing]]

====Test Report====
*A Test Report provides a summary of testing and assessment activities. 
*A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] or [[IT Security Management|Information Security Management]].
*&#8594; ITIL processes, 
**[[ITIL Service Design|ITIL Service Design]] > [[Availability Management]]
**[[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]]
**[[ITIL Service Design|ITIL Service Design]] > [[IT Security Management|Information Security Management]]

====Transition Planning and Support====
*&#8594; ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

<p>&nbsp;</p>

<div align="right">[[#top-t|&#8594; ITIL terms starting with "T"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|&#8594; Look up all ITIL terms]]</div>

<p>&nbsp;</p>

----
'''<span id="ITIL">Notes</span>'''

[1] ITIL&reg; is a Registered Trade Mark of AXELOS Limited. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].

<html>By:&#160;&#160;Stefan Kempter&#160;<a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;and&#160;&#160;Andrea Kempter&#160;<a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>

<small>
<html>
<p>
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Main_Page"> <span itemprop="name">ITIL Wiki</span></a><meta itemprop="position" content="1" /></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary"> <span itemprop="name">ITIL Glossary</span></a><meta itemprop="position" content="2" /></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_T"> <span itemprop="name">ITIL Glossary: Terms starting with T</span></a>
<meta itemprop="position" content="3" /></span>
</span></p>
</html>
</small>

<!-- This page is assigned to the following categories: -->
[[Category:Glossary (ITIL)]]
<!-- --- -->