View source for Checklist Initial Analysis of an Incident

<itpmch><title>Checklist Initial Analysis of an Incident | IT Process Wiki</title>
<meta name="keywords" content="incident initial analysis, incident analysis checklist, incident analysis template" />
<meta name="description" content="Initial Analysis of an Incident. Using the assignment of the Incident to CIs and to Product and Incident categories, the Support Knowledge Base ..." />
</itpmch>
<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|Checklist Initial Analysis of an Incident - Template Initial Analysis of an Incident
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Erstanalyse_eines_Incidents diese Seite auf Deutsch]
desc none
</imagemap>
<br style="clear:both;"/>

<p>&nbsp;</p>

'''ITIL Process''': [[ITIL Service Operation]] - [[Incident Management]]

'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Incident Management / Service Desk

'''Source''': Checklist "Initial Analysis of an Incident" from the ITIL Process Map V2 &nbsp;| &#11208;&nbsp; [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

<p>&nbsp;</p>

Using the assignment of the Incident to CIs and to Product and Incident categories, the Support Knowledge Base is searched for:

* Known Solutions
* Known Workarounds
* Known Errors

If it becomes apparent during the initial analysis that the attributions originally assigned were not applicable, these are corrected:

* Relationships to CIs
* Product category, usually selected from a category-tree according to the following example
** Client PC
*** Standard configuration 1
*** ...
** Printer
*** Manufacturer 1
*** ...
** Incident category, i.e.
*** Hardware error
*** Software error
*** ...

<p>&nbsp;</p>

<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>

<!-- This page is assigned to the following categories: -->
[[Category:Checklist (ITIL)|Incident Initial Analysis]]
[[Category:Incident Management|Incident Initial Analysis]]
<!-- --- -->