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<p>&nbsp;</p>

'''ITIL Process''': [[ITIL Service Operation]] - [[Incident Management]]

'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Incident Management / Service Desk

'''Source''': Checklist "Closure of an Incident" from the ITIL Process Map V2 &nbsp;| &#11208;&nbsp; [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

<p>&nbsp;</p>

The following entries of an Incident Record are investigated for their integrity and completeness during the closure of an Incident:

*Protocol of actions
** Person  in charge 
** Support Group
** Time and Date
** Description of the activity
* History of status changes, for example
** "New" into "Initial Analysis Completed"
** "Initial Analysis Completed" into "Assigned to 2nd Level Support"
** ...
** "Resolved" into "Closed"
* Documentation of applied Workarounds
* Documentation of the root cause of the Service interruption
* Documentation of the applied resolution to eliminate the root cause
* Date of the Incident resolution
* Date of the Incident closure

<p>&nbsp;</p>

<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>

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[[Category:Checklist (ITIL)|Incident Closure]]
[[Category:Incident Management|Incident Closure]]
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