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{|
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| style="border-bottom:1px solid grey" |<strong>ITIL Glossary Terms</strong>
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL&reg;''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_B#ITIL|['''1''']]]

[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically:

{|
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']]
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{|
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']] |||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']] |||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']] |||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']] |||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']] |||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']] |||| '''G''' |||| '''H''' |||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']] |||| '''J''' |||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']] |||| '''L''' |||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']]
|- 
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']] |||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']] |||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']] |||| '''Q''' |||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']] |||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']] |||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']] |||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']] |||| '''V''' |||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']] |||| '''X''' |||| '''Y''' |||| '''Z'''
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<p><span id="top">&nbsp;</span></p>

===ITIL Terms starting with <big>B</big>===
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For quick access, all ITIL terms and definitions starting with "B" are listed below. 

Please click on one of the terms to see its definition.

<p>&nbsp;</p>

*[[#Baseline|Baseline]]
*[[#Budget Allocation|Budget Allocation]]
*[[#Budget Request|Budget Request]]
*[[#Business Capacity Management|Business Capacity Management]]
*[[#Business Continuity Strategy|Business Continuity Strategy]]
*[[#Business Impact and Risk Analysis|Business Impact and Risk Analysis]]
*[[#Business Planning Information|Business Planning Information]]
*[[#Business Relationship Management|Business Relationship Management]]
*[[#Business Relationship Manager|Business Relationship Manager]]

<p>&nbsp;</p>

==Definitions==

====Baseline====
*An ITSM can be used as a starting point to measure the effectiveness of a [[ITIL_Glossary/_ITIL_Terms_S#Service Improvement Plan (SIP)|Service Improvement Plan]]
*A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
*A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or [[ITIL_Glossary/_ITIL_Terms_R#Release|Release]] fails.

====Budget Allocation====
*A budget allocated by the [[ITIL Roles#Financial Manager|Financial Manager]] to implement a Change. Budget Allocations are issued in response to [[#Budget Request|Budget Requests]] originating from any Service Management process in conjunction with [[ITIL_Glossary/_ITIL_Terms_R#Request for Change (RFC)|Requests for Change]].
*&#8594; ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[Financial Management]]

====Budget Request====
*A request for a budget, typically issued from any of the [[ITIL Processes|Service Management processes]] at the same time when compiling a [[ITIL_Glossary/_ITIL_Terms_R#Request for Change (RFC)|Request for Change]]. 
*An approved Budget Request means that the required financial resources for implementing a Change are approved by [[Financial Management]].
*&#8594; ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[Financial Management]]

====Business Capacity Management====
*&#8594; ITIL sub-process, [[Capacity Management#Business Capacity Management ITIL|Business Capacity Management]]

====Business Continuity Strategy====
*An outline of the approach to ensure the continuity of Vital Business Functions in the case of disaster events. 
*The Business Continuity Strategy is prepared by the business and serves as a starting point for producing the [[ITIL_Glossary/_ITIL_Terms_I#IT Service Continuity Strategy|IT Service Continuity Strategy]].
*&#8594; ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]]

====Business Impact and Risk Analysis====
*Business Impact Analysis (BIA) and Risk Analysis are concepts associated with Risk Management. 
*Their ultimate goal is to identify which risks must be managed and addressed by risk mitigation measures.
*&#8594; ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]]

====Business Planning Information====
*Business Planning Information includes important input from clients and external service providers, especially for devising the Service Strategy and looking for ways to improve services. 
*This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes. 
*This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.
*&#8594; ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[ITIL Strategy Management|Strategy Management for IT Services]]

====Business Relationship Management====
*&#8594; ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[Business Relationship Management]]

====Business Relationship Manager====
*&#8594; Roles within ITIL, [[ITIL Roles#Business Relationship Manager|Business Relationship Manager]]
*The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services. 
*The Business Relationship Manager works closely with the Service Level Manager. 
*The Business Relationship Manager has been introduced as a new role in ITIL 2011.

<p>&nbsp;</p>

<div align="right">[[#top|&#8594; ITIL terms starting with "B"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|&#8594; Look up all ITIL terms]]</div>

<p>&nbsp;</p>

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'''<span id="ITIL">Notes</span>'''

<small>''[1] ITIL&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.<br />Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''</small>

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