View source for KPIs Financial Management for IT Services

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'''ITIL Process''': [[Service Delivery]] - [[Financial Management for IT Services]]


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! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
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|Adherence to Budgeting Process
|Percent of projects using the standard IT budgeting process
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|Cost-/ Benefit Estimation
|Percent of project files containing cost-/ benefit estimates
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|Post Implementation Review
|Percent of projects where costs and benefits are verified after implementation
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|Adherence to Approved Budget
|Percent of IT expenses exceeding the approved budget
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|Adherence to Project Resources
|Percent of expenses exceeding the planned budget for a project
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|Proposals for Cost Optimisation
|Number of proposals by Financial Management for the optimised use of financial resources
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