View source for Checklist Closure of an Incident

'''ITIL Process''': [[Service Support]] - [[Service Desk and Incident Management]]

'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Desk and Incident Management|Checklists for Service Desk and Incident Management]]


The following entries of an Incident Record are investigated for their integrity and completeness during the closure of an Incident:

*Protocol of actions
** Person  in charge 
** Support Group
** Time and Date
** Description of the activity
* History of status changes, for example
** "New"Â into "Initial Analysis Completed"
** "Initial Analysis Completed" into "Assigned to 2nd Level Support"
** ...
** "ÂÂResolved"ÂÂ into "Closed"
* Documentation of applied Workarounds
* Documentation of the root cause of the Service interruption
* Documentation of the applied resolution to eliminate the root cause
* Date of the Incident resolution
* Date of the Incident closure