IT Operations Management

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ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

Part of: Service Operation

Process Owner: IT Operations Manager


[edit] ITIL V3 vs. ITIL V2: IT Operations Management

  • IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books
  • Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure


[edit] Sub-Processes of IT Operations Management (ITIL V3)

Overview of the IT Operations Management Process, ITIL V3 (.pdf)
Overview of the IT Operations Management Process, ITIL V3 (.pdf)
  • no sub-processes specified


[edit] Roles within IT Operations Management (ITIL V3)

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