IT Facilities Management

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ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To manage the physical environment where the IT infrastructure is located. Facilities Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

Part of: Service Operation

Process Owner: IT Facilities Manager


[edit] ITIL V3 vs. ITIL V2: IT Facilities Management

  • IT Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books
  • Interfaces between IT Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure


[edit] Sub-Processes of IT Facilities Management (ITIL V3)

Overview of the IT Facilities Management Process, ITIL V3 (.pdf)
Overview of the IT Facilities Management Process, ITIL V3 (.pdf)
  • no sub-processes specified


[edit] Roles within IT Facilities Management (ITIL V3)

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