IT Facilities Management

From IT Process Wiki
Jump to: navigation, search

diese Seite auf Deutschesta página en españolDE - ES - ITIL Facilities Management


 

Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located. IT Facilities Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

Part of: Service Operation

Process Owner: Facilities Manager

 

Process Description

ITIL Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books.

Interfaces between Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure. The process overview of ITIL Facilities Management is showing the most important interfaces (see Figure 1).

Note: The official ITIL publications treat Facilities Management as a "function".

 

Sub-Processes

No sub-processes are specified for ITIL Facilities Management.

 


Roles | Responsibilities

Facilities Manager - Process Owner

  • The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
  • This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

 

Responsibility Matrix: ITIL Facilities Management
ITIL Role / Sub-Process Facilities Manager
Facilities Management
(no sub-processes specified)
A[1]R[2]

 

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.

 

Notes

By:  Stefan Kempter , IT Process Maps.