IT Facilities Management
Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located. IT Facilities Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
Part of: Service Operation
Process Owner: Facilities Manager
ITIL Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books.
Interfaces between Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure. The process overview of ITIL Facilities Management is showing the most important interfaces (see Figure 1).
Note: The official ITIL publications treat Facilities Management as a "function".
No sub-processes are specified for ITIL Facilities Management.
Roles | Responsibilities
Facilities Manager - Process Owner
- The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
- This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
|Responsibility Matrix: ITIL Facilities Management|
|ITIL Role / Sub-Process||Facilities Manager|
(no sub-processes specified)
 A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.
 R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.