ITIL V3 Service Strategy

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ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To provide guidance on how to design, develop and implement Service Management. It is about ensuring that IT organizations are in position to achieve operational effectiveness and to offer distinctive services to their customers. Its ultimate goal is to make the IT organization think and act in a strategic manner.

Part of: IT Service Management

[edit] Sub-Processes of Service Strategy (ITIL V3)

Service Portfolio Management

Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.

Financial Management

Process Objective: To manage the service provider's budgeting, accounting and charging requirements.