ITIL V3 Service Strategy
From IT Process Wiki
[edit] ITIL Service Strategy: Overview
Process Objective: To provide guidance on how to design, develop and implement Service Management. It is about ensuring that IT organizations are in position to achieve operational effectiveness and to offer distinctive services to their customers. Its ultimate goal is to make the IT organization think and act in a strategic manner.
Part of: IT Service Management
[edit] Processes of ITIL Service Strategy
The following processes are part of the ITIL V3 core discipline Service Strategy:
- Service Portfolio Management
- Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.
- Financial Management
- Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
