ITIL Design Coordination

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Design Coordination


 

Objective: ITIL Design Coordination aims to coordinate all service design activities, processes and resources. Design Coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.

Part of: Service Design

Process Owner: Service Design Manager

 

Process Description

Design Coordination has been added as a new process, in line with the latest ITIL 2011 guidance. Design Coordination is now responsible for coordinating the design activities carried out by other Service Design processes.

In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes Decomposition of Business Service into Supporting Services, Technical and Organizational Service Design and RFC Compilation and Submission have been moved from Service Level Management to Design Coordination.

The process overview of ITIL Design Coordination is showing the most important interfaces (see Figure 1).

 

Sub-Processes

These are the ITIL Design Coordination sub-processes and their process objectives:

 

Design Coordination Support

  • Process Objective: To coordinate and develop Service Design resources and capabilities, and to ensure that a consistent approach to designing new or changed services is adopted across all service transition projects.


Service Design Planning

  • Process Objective: To plan design activities in detail, making sure that all relevant aspects are considered during service design.


Service Design Coordination and Monitoring

  • Process Objective: To coordinate the design activities performed by various Service Design processes, and to determine if the new or changed service can be provided economically. This process is also responsible for deciding if the clients' requirements can be fulfilled or must be renegotiated.


Technical and Organizational Service Design

  • Process Objective: To determine how a new service will be provided from an IT perspective. In particular, this means to specify any technical infrastructure to be created, as well as required organizational changes. The resulting Service Design Package contains all relevant information for Service Transition.


Service Design Review and RFC Submission

 

Definitions

The following ITIL terms and acronyms (information objects) are used in ITIL Design Coordination to represent process outputs and inputs:

 

Service Design Package (SDP)

  • The Service Design Package builds upon the Service Level Requirements. It further specifies the requirements from the viewpoint of the client and defines how these are actually fulfilled from a technical and organizational point of view (see also: ITIL Checklist Service Design Package).


Service Design Policy

  • The Service Design Policy provides guidance on how to ensure that a consistent approach is applied to all design activities. In particular, the Service Design Policy specifies which projects or Changes are required to undergo the formal Service Design stage, and who needs to be involved in Service Design to ensure that all relevant aspects are considered.

 

Templates

 

Roles | Responsibilities

Service Design Manager - Process Owner

  • The Service Design Manager is responsible for producing quality, secure and resilient designs for new or improved services. This includes producing and maintaining all design documentation.

 

Responsibility Matrix: ITIL Design Coordination
ITIL Role | Sub-Process Service Design Manager Project Manager[3] IT Operations Manager[3] Financial Manager[3] Other roles involved
Design Coordination Support A[1]R[2] - - - -
Service Design Planning AR R - - -
Service Design Coordination and Monitoring A - R R -
Technical and Organizational Service Design A - - - R[4]
Service Design Review and RFC Submission AR - - - -

 

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Change Evaluation process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Change Evaluation.

[3] see → Role descriptions

[4] Applications Analyst, Technical Analyst, IT Operations Manager, Process Architect, Process Owner and others, depending on the expertise required (see → Role descriptions)

 

Notes

By:  Stefan Kempter , IT Process Maps.